Customer Service

2 weeks ago

Sydney, New South Wales, Australia Waster Full time $55,000 - $65,000 per year
Join a Growing Environmental Services Business in Arndell Park

helps Australian businesses save money and recycle more through flexible, transparent waste and recycling services. We're looking for a Customer Service / Office All-Rounder to join our Arndell Park office.

This role is ideal for someone who is passionate about customer service, enjoys talking to customers on the phone, and takes pride in providing accurate, professional support through calls and emails.


What We Offer
  • Salary: $55k–$65k + super (depending on experience)
  • Full training provided – supportive mentors, learn as you go
  • Career progression – exposure to customer service and administration
  • Modern office in Arndell Park – clean, professional workplace
  • Stable full-time hours – 9am–5pm
  • Job security – work in an essential services industry

About the Role

This is a hands-on role combining customer service and administration. You'll be the first point of contact for many of our customers, handling queries over the phone and by email. Attention to detail is critical — whether it's logging bookings correctly, following established processes, or ensuring written communication is clear and professional.


Key Responsibilities
  • Answer incoming calls and respond to customer queries promptly
  • Draft professional, accurate emails to customers and suppliers
  • Investigate and resolve service issues with care and attention to detail
  • Manage bookings, service changes, and new customer onboarding
  • Keep CRM and scheduling records accurate and up to date (HubSpot, Wastedge, Google Workspace)
  • Follow established processes to ensure consistency and reliability
  • Support office administration and assist team members when needed

About You

We're looking for someone who:

  • Loves customer service and enjoys speaking with people on the phone
  • Communicates clearly and professionally, both verbally and in writing
  • Has excellent attention to detail and values accuracy
  • Works well with processes and enjoys following structured systems
  • Is organised, reliable, and proactive in solving problems
  • Is confident using computers, CRMs, and cloud-based tools

About Waster

provides flexible, transparent waste and recycling services to small and medium Australian businesses. Based in Arndell Park, Sydney, we operate from a modern, professional office (with no exposure to waste handling). Our team is friendly, supportive, and committed to delivering excellent customer service.

Learn more at


Apply now to join our Arndell Park team and use your customer service, attention to detail, and communication skills to make a real impact.

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