Resident Support Supervisor

12 hours ago

Canberra ACT, Australia Project Independence Full time $88,000 - $120,000 per year

Resident Support Supervisor

Full-time/Part-time (4 days negotiable) role | Canberra-based | Not-for-Profit Organisation

Social, Community, Home Care and Disability Services Industry Award (SCHADS Award)

About Project Independence (PI)

Project Independence is a not-for-profit organisation supporting people with intellectual disabilities to achieve greater independence through home ownership and community living. We are passionate about creating inclusive communities where residents are supported to thrive, with dignity and choice at the centre of everything we do.

About the Role

We are seeking a motivated and values-driven Resident Support Supervisor to oversee and coordinate resident support across our three PI communities. Reporting directly to the CEO, this pivotal role ensures the delivery of high-quality resident services, staff supervision, and stakeholder engagement.

The Resident Support Supervisor will work closely with PI staff, residents, families, support coordinators, and external providers to create positive outcomes for people living with intellectual disabilities.

Key Responsibilities

  • Lead and support the Live-In Resident Coordinators (LIRCs) across PI sites, ensuring a consistent and resident-centred approach.
  • Oversee day-to-day resident matters, including repairs and maintenance, wellbeing, vacancy management, rostering and nutrition management and community engagement projects.
  • Act as the first point of escalation for complex resident or family issues.
  • Collaborate with the CEO and leadership team on policy implementation, compliance, and continuous improvement.
  • Build and maintain positive working relationships with residents, families, NDIS support coordinators, and external service providers.
  • Support the recruitment, induction, and ongoing training of LIRCs and new residents
  • Ensure accurate documentation and reporting of resident and property matters.

About You (selection criteria)

You will bring:

  • 5+ years experience in disability services, community housing, social services, or a related sector.
  • Strong people leadership and team coordination skills.
  • Excellent communication and conflict resolution abilities.
  • Knowledge of the NDIS framework and understanding of working with people with intellectual disabilities.
  • A resident-first approach with a passion for empowerment and inclusion.
  • The ability to manage competing priorities with professionalism and empathy.

Why Join PI?

  • Be part of a unique and purpose-driven organisation making a real difference.
  • Work directly with residents and families in a supportive, community-focused environment.
  • Collaborate closely with the CEO and leadership team on meaningful initiatives.
  • Competitive not-for-profit salary packaging benefits.

How to Apply

If you're passionate about supporting people with intellectual disabilities to live independently and would like to take on a leadership role in a growing not-for-profit, we'd love to hear from you.

Please send your resume and a cover letter addressing the selection criteria to date 12th October 2025

Job Types: Full-time, Part-time

Pay: From $88,000.00 per year

Expected hours: 30 – 38 per week

Benefits:

  • Salary packaging

Work Location: In person

  • Resident Support Supervisor

    17 hours ago

    Canberra, Australia Project Independence Full time

    **Resident Support Supervisor**: - Full-time/Part-time (4 days negotiable) role | Canberra-based | Not-for-Profit Organisation_ Social, Community, Home Care and Disability Services Industry Award (SCHADS Award) **About Project Independence (PI)** Project Independence is a not-for-profit organisation supporting people with intellectual disabilities to...

  • Resident Boarding House Supervisor

    7 days ago

    Canberra, Australia Canberra Grammar School Full time

    Boarding House | Senior School - We are seeking a Resident Supervisor to join the girls' boarding house - Provide pastoral care and support to students in a residential space - Join a passionate team and become a positive and professional role model **About the Role** We are seeking Resident Supervisors to join the Girls Boarding team and support the...

  • Site Supervisor

    8 hours ago

    Canberra ACT, Australia Ontop Homes PTY>LTD Full time $90,000 - $115,000 per year

    Ontop Homes PTY.LTD' is seeking an experienced Site Supervisor / Foreperson to join our team in Canberra ACT and surrounds. In this full-time role, you will be responsible for overseeing and coordinating all construction activities on site to ensure projects are completed safely, on time, and to the highest quality standards.What you'll be doingSupervise and...

  • Head Of Residence

    2 weeks ago

    Canberra, ACT, Australia Australian National University Full time

    **Classification**: Senior Manager 2 (Administration)**Salary package**: $137,231 per annum plus 17% superannuation**Terms**: Full time, continuingThe Residential Experience Division has a position available for Head of Hall at the ANU campus student residence.The Residential Experience Division, within the Service Portfolio, delivers on ANU strategic...

  • Resident Services Coordinator

    2 weeks ago

    Canberra, Australia LDK Healthcare Full time

    LDK Greenway Views are looking for a Resident Services Coordinator to join our team. Working alongside the Resident Services Manager this exciting role provides services to residents since the support for new residents or respites in the move-in process, ensuring a high standard of service and supporting the activities or the concierge service at Greenway...

  • Food and Beverage Supervisor

    2 weeks ago

    Canberra, Australia LDK Healthcare Full time

    **About LDK Seniors’ Living** LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of...

  • Resident Services Coordinator

    1 week ago

    Canberra, ACT, Australia Ldk Healthcare Full time

    LDK Greenway Views are looking for a Resident Services Coordinator to join our team. Working alongside the Resident Services Manager this exciting role provides services to residents since the support for new residents or respites in the move-in process, ensuring a high standard of service and supporting the activities or the concierge service at Greenway...

  • Retail Supervisor

    10 hours ago

    Fyshwick ACT, Australia MacPac Full time $60,000 - $80,000 per year

    Retail Supervisor Macpac Canberra OC (Australian Capital Territory)Who are we? Macpac is New Zealand's original outdoor brand. We've made it our business to show people that life is better when you're outside.Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a way that is both ethical...

  • Food And Beverage Supervisor

    1 week ago

    Canberra, ACT, Australia Ldk Healthcare Full time

    **About LDK Seniors' Living**LDK Seniors' Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement...

  • Resident Services Manager

    1 week ago

    Canberra, Australia LDK Healthcare Full time

    **About LDK Seniors’ Living** LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of...