Resident Support Supervisor

6 hours ago

Canberra ACT, Australia Project Independence Full time $88,000 - $120,000 per year

Resident Support Supervisor

Full-time/Part-time (4 days negotiable) role | Canberra-based | Not-for-Profit Organisation

Social, Community, Home Care and Disability Services Industry Award (SCHADS Award)

About Project Independence (PI)

Project Independence is a not-for-profit organisation supporting people with intellectual disabilities to achieve greater independence through home ownership and community living. We are passionate about creating inclusive communities where residents are supported to thrive, with dignity and choice at the centre of everything we do.

About the Role

We are seeking a motivated and values-driven Resident Support Supervisor to oversee and coordinate resident support across our three PI communities. Reporting directly to the CEO, this pivotal role ensures the delivery of high-quality resident services, staff supervision, and stakeholder engagement.

The Resident Support Supervisor will work closely with PI staff, residents, families, support coordinators, and external providers to create positive outcomes for people living with intellectual disabilities.

Key Responsibilities

  • Lead and support the Live-In Resident Coordinators (LIRCs) across PI sites, ensuring a consistent and resident-centred approach.
  • Oversee day-to-day resident matters, including repairs and maintenance, wellbeing, vacancy management, rostering and nutrition management and community engagement projects.
  • Act as the first point of escalation for complex resident or family issues.
  • Collaborate with the CEO and leadership team on policy implementation, compliance, and continuous improvement.
  • Build and maintain positive working relationships with residents, families, NDIS support coordinators, and external service providers.
  • Support the recruitment, induction, and ongoing training of LIRCs and new residents
  • Ensure accurate documentation and reporting of resident and property matters.

About You (selection criteria)

You will bring:

  • 5+ years experience in disability services, community housing, social services, or a related sector.
  • Strong people leadership and team coordination skills.
  • Excellent communication and conflict resolution abilities.
  • Knowledge of the NDIS framework and understanding of working with people with intellectual disabilities.
  • A resident-first approach with a passion for empowerment and inclusion.
  • The ability to manage competing priorities with professionalism and empathy.

Why Join PI?

  • Be part of a unique and purpose-driven organisation making a real difference.
  • Work directly with residents and families in a supportive, community-focused environment.
  • Collaborate closely with the CEO and leadership team on meaningful initiatives.
  • Competitive not-for-profit salary packaging benefits.

How to Apply

If you're passionate about supporting people with intellectual disabilities to live independently and would like to take on a leadership role in a growing not-for-profit, we'd love to hear from you.

Please send your resume and a cover letter addressing the selection criteria to date 12th October 2025

Job Types: Full-time, Part-time

Pay: From $88,000.00 per year

Expected hours: 30 – 38 per week

Benefits:

  • Salary packaging

Work Location: In person

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