Customer Service Support Officers

2 weeks ago

Adelaide, South Australia McArthur Full time $60,000 - $80,000 per year
  • High Profile Federal Government Department
  • Multiple Positions Available in Adelaide
  • Long Term Assignments

We are proud to be partnering with our valued Federal Government Client to recruit several experienced Customer Service Support Officer's for these long term assignments with an opportunity to extend.

The Role:

To manage interactions via our service delivery channels effectively and efficiently. Be client focused and willing to understand and meet the changing demands on a daily basis.

Key accountabilities:

  • Respond to the needs of internal departments with the highest of service quality.
  • Conduct searches and process documents lodged by the client in accordance with relevant policies, legislation and guidelines with the highest level of detail.
  • Contribute to achieving a positive and innovative organisational culture.
  • Respond to simple client enquiries (phone and electronic contacts) and provide relevant, accurate and timely information.
  • Always providing internal & external stakeholders with the highest level of customer excellence at all times.
  • The ability to work within a small team with strict timelines.

Skills and capabilities:

  • The successful candidates will demonstrate proactivity, emotional intelligence and self-direction in the face of uncertainty or change.
  • Provide accurate and timely administration support to internal/external enquiries, applying service standards, procedures and techniques to provide information, resolve routine administration enquiries.
  • Ensure that established procedures are followed to accurately and promptly process frequent and straight forward business transactions.
  • A proven commitment to demonstrate learning and adopting new technologies and ways of working to achieve better business outcomes
  • Demonstrates an ability to convey a message succinctly and with empathy, whether it be verbal, written or digitally.
  • Exceptional data entry and accuracy skills.
  • Excellent written & verbal communication skills essential.

These casual opportunities are fulltime and will require the successful candidates to either have or be willing to apply for a Police Security Clearance.

We are seeking enthusiastic and experienced Administrators for this exciting opportunity to commence ASAP. Please "Apply Now" stating your experience, motivation and desire to be a part of this fantastic opportunity.

Apply

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