Quality Support Officer

About Your Role:

As a Quality Support Officer, you will coordinate safety, quality, and risk management processes within Addiction and Mental Health Services. You will provide essential support to staff, service leaders, and consumers, ensuring a high standard of care aligned with organizational values and patient safety goals.

Key Responsibilities:

Lead and manage quality and safety initiatives, fostering a culture of continuous improvement.

Utilize applications such as CIMHA, Office 365 (SharePoint, Forms), and RiskMan to support data management and reporting.

Provide administrative oversight of clinical incidents, open disclosure, patient safety notifications, and service improvement documentation.

Support quality and safety committees and projects, assisting the Director, Safety Quality & Improvement Support Unit.

Ensure compliance with safety standards and promote inclusivity and respect across diverse communities.

About You:

You are a motivated and skilled professional with experience in quality management, risk coordination, and data-driven decision-making within healthcare or mental health services. Your proactive approach and excellent communication skills allow you to build strong relationships with stakeholders and drive continuous improvement.

Skills & Attributes:

Strong knowledge of quality management, safety, and risk systems in healthcare settings.

Proficient in data management and reporting using databases, spreadsheets, and relevant software.

Ability to innovate and resolve problems with a solution-focused mindset.

High-level interpersonal and communication skills for engaging diverse teams and consumers.

Commitment to teamwork, organizational goals, and delivering person-centered care.

What we can offer you:

We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.

We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role

You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Metro South Addiction and Mental Health Services:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.