Quality and Evaluation Officer

Location:
Flexible (Remote)

ACRRM is a leading medical college committed to improving healthcare in rural and remote areas of Australia. We provide education, training, and support to medical professionals working in these challenging environments. By fostering excellence in rural healthcare, we aim to enhance the well-being of individuals and communities across the nation.

ACRRM is hiring a Quality and Evaluation Officer to develop and implement College evaluation frameworks, quality management systems and driving continuous improvement. The Quality and Evaluation Officer will have a hands-on approach to evaluation and quality assurance, including supporting surveys, interviews, audits, monitoring of KPIs, and preparing evaluation and quality reports.

We are seeking a talented and committed individual with strong understanding of evaluation and / or quality management, excellent analytical and problem-solving skills, and meticulous timeliness and attention to details.

Your duties will include:

• Assist in the development, maintenance, and implementation of evaluation frameworks and plans, and quality management systems, policies and procedures.
• Support quality and evaluation activities including surveys, interviews, audits, reviews, and inspections of programs, services, and processes.
• Identify trends and investigate issues or non-conformances, and support development and monitoring of corrective and preventative action plans where appropriate.
• Collaborate effectively with internal stakeholders to support evaluation activities and embed quality practices.
• Contribute to the development of evaluation and quality reports.
• Other duties as directed by the Quality and Evaluation Manager.

To be successful in this role you must have:

• Minimum of three years' experience in evaluation, quality assurance or similar roles.
• Demonstrated understanding and practical application of evaluation and/or quality management principles, methodologies, and frameworks.
• Proven experience in conducting surveys and/or audits.
• Strong problem-solving skills, with an ability to identify and investigate issues, discrepancies, or non-conformances.
• Strong analytical skills with the ability to collect, analyse, and interpret data to draw meaningful conclusions.
• Advanced written and verbal communication skills with the ability to prepare clear concise and professional reports and presentations.
• Exceptional attention to detail and a strong commitment to accuracy.
• Advanced proficiency in MS Office.

Desirable:

• Relevant tertiary qualifications in evaluation, research, quality management, project management.
• Experience in supporting the development and/or delivery of training sessions on evaluation and/or quality processes, tools, and best practices.
• Experience in health and/or education sectors.

This is an opportunity for a professional, friendly, articulate, solutions focused and collaborative individual to work in a dynamic and motivated team.

Our values are optimism, conviction, Courage and Inclusiveness.   We respect, inspire, and support each other and we believe in an inclusive workplace reflective of communities in which we live and serve. We are an open and welcoming group of diverse individuals, unified by a common purpose. As a core deliverable of our Innovate Reconciliation Action Plan we welcome and encourage applications from people who identify as part of the Australian Aboriginal and Torres Strait Islander community.

For further information and access to the position description and recruitment timeline visit the ACRRM website or contact ACRRM Quality and Evaluation Manager, Charlotte Mills at

Applications will only be received through Seek.  Please include your CV and cover letter addressing the required skills and experience needed for this role. Applications close on 19th September 2025.

About ACRRM

The Australian College of Rural and Remote Medicine is accredited by the Australian Medical Council (AMC) for setting professional medical standards for training, assessment, certification and continuing professional development in the specialty of general practice. We are the only College in Australia dedicated to rural and remote medicine. We train and support aspiring and experienced rural General Practitioners and Rural Generalists to provide the highest quality care for their communities. Find out more