Assistant Operations Manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

We are seeking a highly motivated and detail-oriented Assistant Operations Manager to support the Operations Manager in ensuring the efficient and effective day-to-day operations of our centre. This pivotal role contributes to the maintenance of high standards in safety, compliance, cleanliness, emergency preparedness, and overall operational performance.

The successful candidate will work collaboratively with internal teams, contractors, and external stakeholders to ensure the optimal functioning of all building services and the delivery of a superior customer experience.

Key Responsibilities

Operational Support & Compliance

• Assist in managing operational contracts to ensure value for expenditure.

• Maintain contract documentation and monitor performance through regular KPI reviews.

• Support day-to-day supplier management across services such as cleaning, security, HVAC, and vertical transport.

• Maintain maintenance logs and support the delivery of capital projects.

• Ensure compliance with safety regulations, emergency procedures, and essential safety measures.

• Assist in implementing Environment, Social, and Governance (ESG) initiatives focused on energy efficiency and sustainability.

Stakeholder & Retailer Engagement

• Foster and maintain effective relationships with contractors, retailers, local council, and emergency services.

• Support tenant onboarding and manage operational issues raised by retailers.

• Represent the centre in meetings with National Operations and participate in relevant forums.

Administrative Duties

• Contribute to the preparation of reports, forecasts, and budget documentation.

• Assist in the administration of Vision, Strategy & Action Plans.

• Maintain oversight of risk registers and ensure appropriate documentation is in place for HSE audits.

Essential Experience

• Prior experience in an operational support role within a retail or mixed-use property environment.

• Proven ability to contribute to project delivery within budget and timeframe constraints.

• Familiarity with safety audits, risk registers, and emergency procedures.

• Experience managing service contracts, including cleaning and security.

• Demonstrated ability to support cost management and operational planning activities.

Key Knowledge

• Understanding of contractor management and compliance processes.

• Proficiency in MS Office, particularly Excel.

• Knowledge of building services, including maintenance scheduling for plant and equipment.

• Awareness of sustainability practices and their integration into operational strategies.

Core Competencies

• Strong attention to detail and commitment to high operational standards.

• Ability to build positive relationships with a diverse range of stakeholders.

• Willingness to develop leadership capabilities and support team development.

• Clear communicator with the ability to document and report on operational performance.

• Professional approach with a strong sense of responsibility and accountability.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Birthday leave & purchased additional leave

• $1,000 worth of VCX securities rewarded for eligible team members

• Internal mentoring program

• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.