Operations Assistant

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

About Toll People

Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development.

The Role

Exciting and rare opportunity to join our specialised Aviation sector. We are looking for a dynamic individual to assist the Operations Manager in effectively managing and coordinating all training operations at Toll’s very own ACE Training Centre. You will also be an important on-site point of contact for our customers.

The ACE Training Centre is a world class aviation and aeromedical training facility operated by Toll and conducts training for every crew member on board the Toll Ambulance Rescue Helicopter Service. Using high fidelity simulation and virtual reality training devices, it is setting new standards for safety, capability and education with a holistic training approach and integration of technical and non-technical training scenarios.

For further information about The ACE Training Centre please refer to

Key Responsibilities
- Liaising with the client to identify times for training, coordinating and scheduling simulation time and instructors.
- Data entry for reporting, online training administration and managing course documentation/administration (both client and Toll related).
- Customer liaison
- Assist in coordinating day to day tasks with ACE instructional staff.
- Monitor appropriate key performance indicators (KPI).
- Administer timely issuing of completed qualifications, or statement of attainment, or certificate of attendance upon confirmation of training completion, including tracking all stages until the client has received the certificate.
- Conduct thorough and detailed checking and filing of necessary training documentation for the operation and audit of the Training Centre.
- Conduct data entry into the Toll Helicopters Student Management System and Safety Management System within a timely manner.
- Coordinate with the Operations Manager with ACE-TC daily and weekly schedules to keep them updated.
- Assist in managing disruptions to training schedules to support operational rostering requirements.

Skills & Experience
- Demonstrated strong communication and interpersonal skills, verbal and written, with the ability to communicate effectively with people at all levels both internal and external to the organisation
- Professional, approachable, customer centric
- Advanced MS Office skills (Word, Excel, PowerPoint)
- Strong organisation and prioritisation skills
- Proven problem-solving skills
- Ability to communicate clearly at multiple levels with diverse audiences, both one on one and in groups

**Benefits**:

- Perm opportunity
- Parking Available on site
- Training provided

Working at Toll

At Toll, we’re proud to be a leading integrated logistics provider in the Asia Pacific region. And we know our success is due to the quality and skill of our talented people - quite simply, our people are our most valuable asset.

We work hard to create a workplace that supports our people’s careers and that is a safe, respectful, and inclusive place to work.

When you join Toll, you’ll join 40,000 customer-focused people who are working across 1,200 locations in more than 50 countries. Our employees are passionately committed to our vision - to deliver outstanding logistics solutions for our customers, at every stage of the supply chain.

If you're interested in this role, please either click on 'Apply'

Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, su