Full-Time Admin

2 days ago

Airport West Victoria, Australia Sapphire Solar Full time

We are seeking a proactive, detail-oriented Admin & Social Media Coordinator to join our Melbourne team part-time. This is a dynamic, part-time role with plenty of room to grow. You will support the Director, General Manager, and Marketing Manager across a variety of tasks, helping the team run smoothly and effectively. The role combines administration, social media, sales support, after-sales service, bookkeeping, and review generation, offering exposure to multiple areas of the business and the opportunity to develop new skills. On-the-job training will be provided, and your contributions will have a direct impact on the success of the team and the company.

About Sapphire Solar

Sapphire Solar is a family-owned Australian solar specialist based in Victoria for over 17 years, delivering high-quality solar and battery solutions, honest service, and ongoing customer support (sapphire-). We are committed to reliability, affordability, and a customer-first approach.

Key Responsibilities

Administration & Office Support

  • General office administration duties

  • Manage emails, phone calls, and scheduling appointments where required

  • Assist with basic bookkeeping tasks to support the finance team with reconciliations and reporting

After-Sales & Customer Support

  • Follow up with customers post-installation to ensure satisfaction
  • Respond to inquiries or escalate issues to the relevant team member

Sales Support

  • Assist the Director with sales-related administration
  • Prepare quotes as required
  • Maintain customer records and sales follow-ups
Review Generation & Customer Engagement
  • Proactively request and manage customer reviews across platforms (Google, Facebook, etc.) to build the company's online reputation
  • Follow up with customers post-installation to ensure satisfaction and encourage honest feedback
  • Create engaging content from customer testimonials and reviews for social media and marketing purposes
  • Monitor and respond to online reviews in a professional and timely manner
  • Track review performance metrics and provide insights to improve customer engagement
Requirements & Skills

Desirable

  • Experience in administration, customer service, or office support
  • Familiarity with social media platforms and video content creation
  • Basic bookkeeping or financial literacy
  • Strong written communication, attention to detail, and multitasking ability
  • Willingness to learn new systems and processes through on-the-job training
Hours & Benefits
  • 38 hours per week, flexible schedule within business hours
  • On-the-job training provided
  • Join a supportive, family-oriented team in the renewable energy sector
  • Opportunity to gain experience in administration, sales support, and social media
How to Apply

Submit:

  • Resume (PDF or Word)
  • Brief cover letter explaining why you're a great fit
  • Examples or portfolio of social media content, if available

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