Customer Service Officer

3 days ago

Erskine Park, New South Wales, Australia DGL Warehousing & Distribution Pty Ltd Full time $50,000 - $80,000 per year

We currently have a vacancy for a Customer Service Officer to join our growing and supportive team based at Erskine Park NSW. This is a full time position and requires someone who has a great work ethic, a can-do attitude, and a willingness to learn and develop.

What you'll be doing
  • Processing customer orders
  • Ensuring all orders delivered are supported by proof of delivery and entered into our system
  • Responding to customer queries and requests
  • Daily reconciliation and processing of invoice activities in a timely way
  • Provision of customer reports
  • Coordinating alternative transport for non DGL deliveries
  • Checking and authenticating supplier invoices
  • Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.
  • Data entry
  • Housekeeping of site and surrounds
  • Managing stock take activities and customer requirements
  • Capturing customer feedback.
About you

Here are the skills and qualifications you'll need to be considered for this role.

  • Commitment to customer service and delivery in full and on time (DIFOT)
  • Ability to manage competing priorities in a high-volume processing environment
  • Attention to detail and data entry accuracy
  • Demonstrated written and verbal communication skills
  • Ability to work collaboratively as part of a team and individually to provide excellent customer service
  • Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook
  • Ability to comply with Company policies, procedures, and applicable legislative requirements.

Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.

Why work at DGL Group?

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.

Recruiters: We recruit internally so please don't send us candidates or contact our managers. We'll contact you if we require your support.

Privacy collection notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role.

Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.

  • Customer Service Officer

    4 days ago

    Condell Park, New South Wales, Australia The Smart Blinds Co Full time $45,000 - $60,000 per year

    About UsWe are young, dynamic, focused, and ambitious company with a clear vision for growth. We are a trusted partner for providing the best solutions for window furnishing and outdoor spaces. We bring modern convenience into our customers home, enhancing their home and lifestyle. While helping our customers achieve the things that they want to achieve, we...

  • Customer Service Officer

    6 days ago

    Sydney Olympic Park, New South Wales, Australia Tassal Full time $60,000 - $80,000 per year

    Are you ready to start your career in Customer Service? Look no further We are looking for a full-time Customer Service Officer to join the Tassal team based in Sydney Olympic Park The position comes with the flexibility to work from home 2 days each week.This is a fast-paced role that is essential in ensuring that we deliver an exceptional experience for...

  • Customer Service and Admin Officer

    1 week ago

    Condell Park, New South Wales, Australia Smart Locksmith Pty Ltd Full time $60,000 - $90,000 per year

    ```htmlCustomer Service & Admin OfficerJoin Our Growing Team at Smart LocksmithAre you a proactive and experienced Office Administrator looking for a long-term opportunity where no two days are the same? Do you thrive in fast-paced environments, handle pressure like a pro, and enjoy keeping everything running like clockwork?At Smart Locksmith, a leading...

  • Customer Service Officer

    2 days ago

    Sydney Olympic Park, New South Wales, Australia Secure Parking Pty Ltd. Full time $60,000 - $90,000 per year

    Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination. Enthusiastic: You're highly motived and naturally enthusiastic about what you do and that's reflected in the way you behave and talk. Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to...

  • Bookings Officer

    1 week ago

    Erskine Park, New South Wales, Australia Bluestar Global Logistics AU Pty Ltd Full time $45,000 - $60,000 per year

    About the businessBluestar Global Logistics is an Australian owned national company specialising in interstate/intrastate transport, warehousing and global distribution. Our ethos of integrity, honesty and trust, shape our decisions and dictate the relationship we have with our customers.About the roleWe are currently seeking a full-time Bookings Officer to...

  • Field Service Technician

    1 week ago

    Erskine Park, New South Wales, Australia Allcott Hire Full time $60,000 - $80,000 per year

    With over 25 years' experience in the hire industry and strong representation across the Eastern Seaboard, our business has grown to become one of Australia's leading hire companies and has strong future growth plans.Due to recent staff movements, we are seeking a qualified and experienced Field Service Technician to join our Erskine Park team. Ideally you...

  • Customer Service Officer

    2 weeks ago

    Horsley Park, New South Wales, Australia Rarekind Full time $104,000 - $130,878 per year

    Looking for variety, growth and a team that backs you?This isn't your average customer service role.Yes, there are phones ringing and emails to answer, but there's also a genuine opportunity to grow, learn and be part of a supportive team that makes the workday better.We're looking for someone who enjoys a fast pace, likes helping people, and wants to be...

  • Customer Service Representative

    16 hours ago

    Arndell Park, New South Wales, Australia Garlock Pty Ltd Full time $60,000 - $90,000 per year

    IntroductionAre you ready to join a company with a proud history and a clear vision for the future? At Garlock, we combine more than a century of stability with a relentless drive for continuous improvement. We're seeking a Customer Service professional who's not only passionate about helping customers but also eager to leverage new technologies including AI...

  • Customer Service

    1 week ago

    Condell Park, New South Wales, Australia WOODSPACE Full time $55,000 - $75,000 per year

    We are seeking a dedicated "all-rounder" to support with customer service, sales and e-commerce operations for two online interior decor businesses.This role may be beneficial for:A fast-learner that has some experience in customer service, sales and operations.A recent graduate from an interior design / architecture related program or someone with more...

  • distribution delivery driver

    6 days ago

    Erskine Park, New South Wales, Australia Winc Full time $84,000 - $112,000 per year

    ABOUT USWinc is a workplace support company. We free up companies to do what they do best by taking care of everything a workplace needs to work - all in one place and delivered. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc...