Patient Liaison Officer

2 days ago

Melbourne, Victoria, Australia St John of God Health Care Full time $39 - $40

Your role at St John of God Berwick Hospital

Your role will provide reception and switchboard support and work closely with hospital caregivers to ensure all patients admitted to St John of Gold Health Care have adequate health cover and are provided with informed financial consent.

Joining the Patient Services Department, you will be responsible for acting as a key contact point for patients, clinicians, practice managers and health funds in regard to a patient's pre-admission, admission, discharge and billing of patients and debtors follow up as required. This includes reviewing eligibility, consent and personal details related to the patients' admission.

This role will require you to work between 2 locations: Berwick Kangan Drive & Langmore Centre and have availability to work shifts scheduled between 6:00 AM to 9:00 PM, Monday to Sunday.

The Position

  • Provide a high quality of reception, switchboard and clerical support as required.

  • Process Patient Admissions and Discharge information in accordance with procedures. 

  • Receive money from patients e.g. credit card payment on admission. 

  • Resolution of patient queries as they arise regarding their cover at the admission centre, phone or on the ward and other areas of the hospital.

  • Contact health funds to discuss and acquire accurate information and clarification in regards to a patient's level of cover.

  • Maintain regular communication with Health Information and Inpatient Administration Manager.

  • Contact for all patient queries regarding their level of cover and out-of-pocket expenses

  • Ensure maintenance of accurate and current information within the Patient Administration systems.

You will have an excellent communication and interpersonal skills, with the ability to relate to hospital staff, patients, families and medical staff.

To succeed you will demonstrate experience with hospital patient administration systems and the ability to prioritise a busy and varied workload. 

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

  • Salary: $38.71 to $39.81 per hour (includes casual loading), plus 12% superannuation

  • Casual position available.

  • As a casual employee, you can salary package a percentage of your earnings each pay period, which can be applied to a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses

  • A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

  • Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

  • Employee support through our dedicated free Employee Assistance Program

For enquiries please contact Grace Di Gregorio, Manager Patient Admissions, on

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.

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