Customer Service Coordinator

About Lifespan Therapies:

Lifespan Therapies is a paediatric allied health clinic offering Physiotherapy, Speech Pathology, and Occupational Therapy to children and young people with disabilities. We are a professional, welcoming, and supportive team that loves to celebrate the achievements of our clients and team Our team lives and breathes our 5-core values Compassion, Collaboration, Patience, Innovation and Belonging, and this shows up in our company from top to bottom. We strongly believe in every child/young person's individuality and strive to ensure no one is left behind, no matter their background.

Find out more about us here:

The opportunity:

• Join a family-owned allied health clinic that helps children with disabilities thrive
• Strathpine clinic location
• Full-time role 5 days per week
• Use your exceptional customer service skills to support our clients, their families, and our clinical team

Due to rapid growth of the team and clients, a rare position opportunity has opened up for a full-time Customer Service Coordinator to join our team Your role will be very client/customer driven as you will be the first point of contact for Lifespan Therapies.

Roles and responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in person, addressing their questions, concerns, and providing solutions.
• Handle customer concerns and resolve issues efficiently to ensure customer satisfaction and retention.
• Keep accurate, high-quality records of customer interactions, medical history, funding/transactions, family records and queries in our CRM system.
• Maintain records and compliance within our governing bodies such as NDIS and Medicare.
• Manage and maintain 13 therapists' clinical schedules, their client data and keeping the clinical team up to date with ongoing changes.
• Ensure seamless communication and resolution of therapist, customer requests and management requests.
• Provide administrative support to the Practice Manager, Business Manager, Director and therapists as requested.
• Ensuring a presentable and inviting clinic space to all clients.
• Be involved in team meetings and projects to support Lifespan's holistic and collaborative nature. Including assisting in identifying and implementing improvements to enhance the overall customer experience.
• Assist with promoting services and social media.
• Provide support to Practice Manger for marketing and charity events.

Skills and requirements:

• Minimum 2 years proven experience in a medical, dental or allied health customer service role
• A positive attitude and a passion for providing outstanding customer service
• Exceptional communication skills, both written and verbal, with a friendly and empathetic approach
• Strong problem-solving abilities and the capacity to handle challenging customer interactions with tact and diplomacy
• Proficiency in using CRM software and other relevant tools such as Microsoft programs and online programs
• Excellent organisational skills with the ability to multitask and prioritise tasks effectively.
• Detail-oriented and committed to maintaining accurate records
• Ability to work independently and as part of a team in a fast-paced environment
• As we work with highly vulnerable families, vaccination for Influenza, Whooping cough, RSV and COVID-19 is compulsory
• Experience with NDIS is desirable but not essential
• Flexibility to work occasional evenings no later than 6pm (no weekends)

If you have being in a similar role we encourage you to apply, all resumes will be reviewed in detail.

If you would like to join a company that values its employees and is committed to helping children blossom through life, please email your resume and cover letter to our Practice Manager Nicole