Account Manager

4 days ago

Perth, Western Australia Advent Facilities Management Pty Ltd Full time $80,000 - $120,000 per year

Account Manager (Facilities Experience)

Based in Perth, WA | Some interstate travel required

About the Role

We are seeking a proactive and highly organised Account Manager with facilities management experience to join our Perth team. In this role, you will be responsible for managing client relationships, overseeing service delivery across multiple sites, and ensuring high standards of compliance and performance.

This position is ideal for someone who thrives in a fast-paced environment, enjoys building strong client partnerships, and takes pride in ensuring operations run smoothly and efficiently.

Key Responsibilities

  • Act as the primary point of contact for clients, building strong and trusted relationships
  • Oversee day-to-day service delivery across client sites, ensuring agreed standards and KPIs are met
  • Manage contractor performance and maintain accurate records including insurances, certifications, and compliance reports
  • Coordinate and track maintenance and site services, following up on outstanding jobs where required
  • Support the onboarding and induction of new contractors and staff
  • Assist in preparing client reports, audits, and presentations
  • Liaise with internal teams and accounts to resolve service, invoice, or purchase order queries
  • Monitor budgets, costs, and supplies as required
  • Provide hands-on support for escalated service issues and ensure prompt resolution
  • Contribute to continuous improvement initiatives across client accounts

What We're Looking For

  • Proven experience as an Account Manager or in a similar client-facing role
  • Facilities management or service industry background highly regarded
  • Minimum 2 years' experience in client or contract management
  • Strong organisational and time management skills with exceptional attention to detail
  • Excellent written and verbal communication skills, with the ability to build strong stakeholder relationships
  • Proficiency in Microsoft Office (Outlook, Excel, Word) and confident using job or contract management systems
  • Ability to multitask, work under pressure, and meet deadlines
  • A proactive, solutions-focused attitude with a commitment to delivering exceptional service

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