Account Manager

3 weeks ago

Perth, Western Australia efm Full time

At the heart of our service offering are our people and our promise to deliver a better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, offering more than just shipping; we design, build, manage, and provide integrated, optimized supply chain solutions.

Due to our successful growth, we are seeking a solution-focused, curious, and analytical Account Manager to join our Service Delivery Team in Perth.

As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise to navigate the complexities of the logistics environment and solve problems quickly.

To learn more about the role from one of our Account Managers, follow this link - https://www.youtube.com/watch?v=expJCS7Uv4I

As an Account Manager with efm Logistics, your responsibilities will include:

  • Determining customer needs to deliver customer-centric and solution-driven outcomes.
  • Maintaining strong relationships at multiple stakeholder levels, both internally and externally.
  • Collaborating closely with customers to ensure project goals and timelines are met, service levels are maintained, and annual NPS scores are achieved.
  • Leading solution and contract negotiations with assigned customers to facilitate portfolio goals and retain customers.
  • Adopting a hands-on approach to develop and implement key account plans and continuous improvement solutions aligned with corporate objectives and strategies.
  • Proactively developing reports and conducting on-site client visits weekly, monthly, and quarterly to focus on tactical and strategic KPIs.
  • Managing administrative functions for assigned accounts, including CRM management and general administration to enhance portfolio results.

We are looking for:

  • Previous experience as an Account Manager, preferably in Supply Chain or Logistics Management, or a related service industry.
  • Excellent prioritization and organizational skills.
  • Exceptional presentation and communication skills, both written and verbal.
  • Willingness and ability to support customers at all levels.
  • A data-driven mindset with proven commercial acumen and strategic thinking, with strong skills in MS Excel.
  • An entrepreneurial mindset demonstrating initiative and ownership.

Why join efm Logistics?

  • Attractive remuneration scheme with uncapped earning potential.
  • Ongoing professional development and training to enhance skills and career growth.
  • A dynamic, empowering culture that encourages continuous improvement.
  • An industry-leading organization with diverse customer partnerships.
  • Modern office environment with necessary tools provided.
  • Company events and team-building activities to foster connections.
  • Partnership with charities, offering volunteering opportunities to make a positive impact locally and internationally.
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