Customer Sales Coordinator

2 days ago

Melbourne, Victoria, Australia Peters Ice Cream Full time $50,000 - $80,000 per year

At Peters Ice Cream, we dive into each day wondering "what if?"

What if everyday was a little less ordinary? What if you could capture the essence of Sunday night in a bowl of ice cream? Or taste the feeling of running through a sprinkler on a hot day?

This curious, innovative, experimental approach to iced treats has made us the experts. And it's the reason we've been around for over 100 years.

We are the number one ice cream manufacturer in Australia. Our products include iconic, market-leading brands such as Drumstick, Maxibon and Connoisseur.

We have an exciting opportunity for a Customer Service Representative to join our team.

You will make outbound sales calls to your own portfolio of Peters Ice Cream customers. You will take orders, offer promotions and new products, answer inbound customer enquiries and support the team with administrative tasks and email inboxes. Support with the initial onboarding of new customers and liaise with the field sales team to maximise your customers' sales and profitability.

This is a full-time, permanent position, offering the opportunity to earn generous sales incentives as well as scope for future development into areas such as field sales. You will be based at our national head office in Mulgrave, which offers ample free parking, and on-site staff shop & staff canteen.

We're looking for someone who can dive into the role and embrace our spirit of "what if?" This means you proactively seek out opportunities to maximise sales, take accountability for your KPIs and targets, strive to be the best you can, and embrace new ideas, approaches and opportunities as the business evolves and grows.

To be short listed for this position, you will be able to demonstrate:

·       Previous experience in a customer-focussed sales role, ideally gained in a contact centre/telesales team

·       A natural ability to engage & develop rapport with customers and field team

·       A bright, bubbly personality with the ability & confidence to upsell

·       A strong desire to meet and exceed KPIs & targets

·       Excellent written & verbal communication skills

·       A high attention to detail

·       Reliability and consistency

Have a look at our website, , to learn more about us.

If you want to dive into our world, apply by sending your resume and a cover letter explaining why you would like to join our team.

Please note, we are accepting applications from direct candidates only. No agencies, please.

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