Service Delivery Coordinator

Community Based Support (CBS) is a not-for-profit Tasmanian organisation delivering aged care and disability services to enable people to live safely in their homes and enjoy access to the community as they wish. Our work ensures quality of life is enhanced by providing a range of support services that are tailored to meet individual needs and goals to maximise independence.

Service Delivery Coordinator – Programs

The Service Delivery Coordinator is responsible for thecoordination of CBS services and supports delivered to clients receiving funding from a range of Commonwealth and State Government sources. These may include Home Care Packages (HCP), Commonwealth Home Support Program (CHSP), Home and Community Care (HACC); Veterans Home Care (VHC); Hospital Patient Sitting (Royal Hobart Hospital - RHH) and the National Disability Insurance Scheme (NDIS) – in addition to self-funded clients.

The Coordinator ensures clients receive a high standard of quality care which is delivered in line with CBS and external regulatory and legislative obligations. The Coordinator also supervises a teamof staff who provide supports to clients in home care, community, hospital and centre-based settings.

Core Responsibilities

• Coordinate the effective and efficient provision of CBS-delivered supports and services to clients within budget and according to legislation and funding body guidelines
• Undertake home visits with clients to ensure their needs and requirements continue to be met
• Manage client complaints and concerns with care and discretion, seeking timely and mutually successful resolutions
• Manage a short-term service program, in partnership with The Royal Hobart Hospital, to help discharged patients recover and receive care in their own homes
• Respond to and manage client and staff hazards and incidents, to ensure the safety and wellbeing of CBS clients and staff
• Ensure client files, records and plans are maintained in an appropriate and timely manner
• Lead a team of field staff including provision of ongoing feedback and support, lead team meetings, performance oversight and annual performance reviews
• Assist in the recruitment of Field Workers including leading interviews, induction and onboarding.
• Participate in after-hours on-call duties as per the rotating roster shared across the service delivery team

Why join our organisation?

• Ongoing support, supervision, and opportunities for professional development
• Diverse and rewarding caseload
• Develop your leadership and management skills in a supportive environment with a positive team culture
• Membership to the fitness passport for access to gyms and pools in your area
• A generous salary package with Not-for-Profit salary sacrificing benefits; and
• FREE onsite parking.

About you:

• You flourish in an environment where you can multi-task and engage with a diverse range of community members, advocating for individual's needs
• You reflect our values of Quality, Respect, Collaboration and Accountability
• You bring minimum 2 years' experience within a similar position in a large multi-faceted organisation (desirable)
• Your experience reflects your knowledge and understanding of various disabilities, working with individuals who live with disability and their carers / support networks

What you must have:

• Relevant qualifications and experience in the Community Services sector (preferably including Aged Care services)
• Current Tasmanian Driver's License
• Full Covid-19 Vaccination and 2024 Influenza Vaccination
• Current Working with Vulnerable People Registration (or ability to obtain); and
• A National Police Check that is no older than 3 months (or ability to obtain)

To apply:

With guidance from the Position Description and by addressing the Selection Criteria, please let us know why you are the right person to fill this role (maximum two pages).  We look forward to hearing from you.

Enquiries:

For further information or to obtain a copy of the position description and selection criteria please contact Emma via email at 

Closing date:

Sunday, 5th October 2025 – however, please note shortlisting will take place throughout the advertising period.

For more about Community Based Support, check out our website:

Community Based Support is an Equal Opportunity Employer