Service Delivery Officer

2 weeks ago

Hobart, Tasmania, Australia The Project Lab Full time $60,000 - $90,000 per year

Let's shape the future of Tasmanian businesses together.

We're a Tasmanian consultancy that helps local organisations solve problems, improve how they work and grow. We understand the challenges they face and offer practical solutions that make a real difference.

As the Service Delivery Officer in our Advisory and Consulting Team, you'll coordinate the post-sale process and Client Relationship Management (CRM) systems for all engagements across The Project Lab, ensuring the efficiency and consistency of our processes and enabling a seamless experience for our clients and delivery team.

Your warm, approachable and action-oriented nature will enable you to engage with a variety of stakeholders, achieving objectives quickly while maintaining client service excellence.

How you'll make an impact:

  • Monitoring engagement performance, capturing and communicating relevant data and metrics throughout each phase of the Service Delivery Process.
  • Executing and continually improving our Service Delivery Process, supporting our Management Consultants and Delivery Team to bring value and service excellence for our clients in every engagement.
  • Facilitating meetings with our delivery team and clients throughout the delivery lifecycle (from engagement kick-off to completion), maintaining an excellent client experience.

We want to hear from you if you're:

  • Energised by helping others to succeed, ensuring both clients and our internal team have what they need.
  • Someone who enjoys ensuring processes run smoothly, refining systems and seeing tangible results for their work.
  • Proactive by nature, ensuring a balance of timeliness and accuracy in your work while promoting our business vision and values.
  • Detail-oriented and structured, you thrive on creating precision, managing systems and ensuring data integrity.

Why Make It Matter with The Project Lab?

We are a team of problem-solvers, facilitators, thinkers and collaborators proud of the work that we do and directly responsible for managing over $470M in projects across Tasmania. Recognised as an employer of choice, we've built a culture that values its people, fosters innovation, and champions excellence in everything we do.

Want to be a part of building a stronger, more capable Tasmania? We will review and proceed with applications as they come through, so head over to our website and fill out our Join Us form, or if you'd like to learn more, book a time to speak directly with someone from our team.

  • Service Delivery Technician

    3 days ago

    Hobart, Tasmania, Australia Interact IT Full time $60,000 - $90,000 per year

    Service Delivery Technician – Elevate Client OutcomesBring your tech skills and service mindset to Interact IT's Operations team. Reporting to our Service Delivery Manager, you'll resolve the trickier stuff, Deliver quality to our clients, steady the ship during spikes, and work within a team.Key ResponsibilitiesOwn advanced incident resolution and ...

  • Finance Services Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    OverviewThe Role: In a multi-skill team environment provide high level financial support with a stakeholder focus to maximise hospital revenue. The Finance Services Officer undertakes specialised financial and administrative duties including maintaining financial records, in accordance with relevant service standards, legislation and Departmental policies...

  • Senior Project Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    The TeamThe Senior Project Officer - Safety & Quality contributes to the successful operations of Statewide Mental Health Services (SMHS) through the provision of high quality, accountable and measurable healthcare, by supporting the clinical areas to operate safe, efficient and effective services in accordance with national standards and SMHS...

  • Perioperative Support Services Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    OverviewThe Perioperative Support Services team at the Department of Health Tasmania supports surgical and procedural operations at the Royal Hobart Hospital. The team works across Operating Theatres, Day of Surgery Admissions (DOSA), Post Anaesthetic Recovery Unit (PARU), Endoscopy, and Short Stay Surgery Units. The team is collaborative, proactive, and...

  • Perioperative Support Services Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    OverviewThe Perioperative Support Services team at the Department of Health Tasmania supports surgical and procedural operations at the Royal Hobart Hospital. The team works across Operating Theatres, Day of Surgery Admissions (DOSA), Post Anaesthetic Recovery Unit (PARU), Endoscopy, and Short Stay Surgery Units. The team is collaborative, proactive, and...

  • Administrative Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    The Team:The Central Intake and Referral Services (CIRS) plays a vital role in Tasmania's mental health and alcohol and other drug (AOD) service landscape. As part of the Department of Health, CIRS is dedicated to streamlining access to appropriate mental health and AOD services, ensuring individuals receive the right care at the right time. Our team works...

  • Service Delivery Coordinator

    2 weeks ago

    Hobart, Tasmania, Australia Community Based Support Ltd Full time $60,000 - $90,000 per year

    Community Based Support (CBS) is a not-for-profit Tasmanian organisation delivering aged care and disability services to enable people to live safely in their homes and enjoy access to the community as they wish. Our work ensures quality of life is enhanced by providing a range of support services that are tailored to meet individual needs and goals to...

  • Program Support Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    The TeamThe Department of Health (DoH) works to support and improve the health and wellbeing of Tasmanians. Within DoH the Clinical Quality, Regulation and Accreditation (CQRA) Group consolidates the provision of specialist advice to the Secretary and portfolio Ministers on clinical governance, quality improvement, licencing, regulation and accreditation of...

  • Program Support Officer

    4 weeks ago

    Hobart, Tasmania, Australia Service Tasmania Full time

    The TeamThe Department of Health (DoH) works to support and improve the health and wellbeing of Tasmanians. Within DoH the Clinical Quality, Regulation and Accreditation (CQRA) Group consolidates the provision of specialist advice to the Secretary and portfolio Ministers on clinical governance, quality improvement, licencing, regulation and accreditation of...

  • Customer Services Officer

    4 weeks ago

    Hobart, Tasmania, Australia OneCare Full time

    Customer Services Officer Full Time Bishop Davies CourtWho we are One Care is a not-for-profit aged care organization, founded on the principles of compassion, respect and dignity for the individual.We take a holistic approach to the provision of our services, treating each resident and consumer as a 'whole person' with regard to the design and delivery of...