Service Delivery Officer

2 weeks ago

Hobart, Tasmania, Australia The Project Lab Full time $60,000 - $90,000 per year

Let's shape the future of Tasmanian businesses together.

We're a Tasmanian consultancy that helps local organisations solve problems, improve how they work and grow. We understand the challenges they face and offer practical solutions that make a real difference.

As the Service Delivery Officer in our Advisory and Consulting Team, you'll coordinate the post-sale process and Client Relationship Management (CRM) systems for all engagements across The Project Lab, ensuring the efficiency and consistency of our processes and enabling a seamless experience for our clients and delivery team.

Your warm, approachable and action-oriented nature will enable you to engage with a variety of stakeholders, achieving objectives quickly while maintaining client service excellence.

How you'll make an impact:

  • Monitoring engagement performance, capturing and communicating relevant data and metrics throughout each phase of the Service Delivery Process.
  • Executing and continually improving our Service Delivery Process, supporting our Management Consultants and Delivery Team to bring value and service excellence for our clients in every engagement.
  • Facilitating meetings with our delivery team and clients throughout the delivery lifecycle (from engagement kick-off to completion), maintaining an excellent client experience.

We want to hear from you if you're:

  • Energised by helping others to succeed, ensuring both clients and our internal team have what they need.
  • Someone who enjoys ensuring processes run smoothly, refining systems and seeing tangible results for their work.
  • Proactive by nature, ensuring a balance of timeliness and accuracy in your work while promoting our business vision and values.
  • Detail-oriented and structured, you thrive on creating precision, managing systems and ensuring data integrity.

Why Make It Matter with The Project Lab?

We are a team of problem-solvers, facilitators, thinkers and collaborators proud of the work that we do and directly responsible for managing over $470M in projects across Tasmania. Recognised as an employer of choice, we've built a culture that values its people, fosters innovation, and champions excellence in everything we do.

Want to be a part of building a stronger, more capable Tasmania? We will review and proceed with applications as they come through, so head over to our website and fill out our Join Us form, or if you'd like to learn more, book a time to speak directly with someone from our team.

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