Experienced Medical Receptionist

Job Description – General Practice Receptionist

Job title: Experienced Medical Secretary / Receptionist

Reports to:Practice Manager

Purpose of position

To organise, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.

Responsibilities

Reception

• Open and Close the Centre.
• To greet patients and other callers at the Practice in a courteous and efficient manner.
• To answer the telephone promptly and courteously.
• To make appointments for patients following set procedures.
• To issue patients invoices/receipts and bulk bill as required.
• To enter and update patient registrations and patient Notes in computer.
• To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• To deal with emergencies when necessary, following set procedures.
• Transfer test result calls to nurse or take message.
• Attend to account queries if possible or refer problem to Practice Manager.
• To exercise confidentiality in regard to patient care and all aspects of the practice.
• Maintain reception area in a tidy and welcoming manner.
• Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
• Assist doctors and nurses by making phone calls, photocopying etc.
• Check and handle internal emails.
• Read communication book.
• Fill in roster when staff away on holidays and sick leave.

Administration

• Preparing and recording outgoing mail and posting daily.
• Open and distribute incoming mail.
• Type medical reports.
• Scanning and/or filing patient correspondence, results etc.
• Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.
• Batching Medicare and Veterans Affairs.
• Balance daily receipts.
• Ensure Back up hard drive changed daily and recorded.

Other Duties

• To actively participate in general staff meetings.
• To attend training sessions in-house and external courses when required.
• General housekeeping such as tidying and cleaning of waiting room etc. when necessary.
• To train new receptionist.
• To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
• Knowledge of occupational health and safety principles including infection control.

Expected behaviours and personal attributes

• Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
• Excellent interpersonal and communication skills.
• Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
• Undertake all duties in a diligent manner, with honesty and integrity,
• Maintain absolute confidentiality regarding patient and practice information.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Work cooperatively and independently.
• Demonstrate ability to prioritise and organise, with attention to detail.
• Demonstrate commitment to ongoing professional development.
• Must be able to multi-task and work in a team

Education, Qualifications and Experience

Essential:

• Basic knowledge of MS Word and Excel.
• Myob, basic computer knowledge
• Knowledge of medical terminology
• Minimum of one year's experience in medical receptionist/secretarial role.
• Second language an advantage

Desirable:

• Knowledge of use of Medical software
• CPR/Triage training and/or experience
• Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.
• Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc.
• Must commit to position and enjoy working as a medical receptionist

Hours Of Work

Casual

Must be flexible with hours.

Must be able to work hours between Monday to Friday 8am to 9pm and must be able to cover weekends 9am to 6pm and public holiday 9am to 5pm if required.

Must live locally or within 30 minutes travelling time to Blacktown.

Other features:

• Professional development provided or expected.
• Potential for contact with hazardous material such as blood & body fluids.
• May be required to have some immunisations

Job Type: Casual

Pay: $25.00 – $31.00 per hour

Work Location: In person