Medical Receptionist

7 hours ago

Ingleburn NSW, Australia Ingleburn Village Medical Centre Full time $45,000 - $65,000 per year

Job Advertisement – Casual/Part-Time Medical Receptionist

Location: Ingleburn

Position Type: Casual / Part-Time

Hours:

  • Weekends: 9:00 AM – 3:00 PM (as rostered)
  • Weekdays: Shifts between 9:00 AM – 6:00 PM (as rostered)
  • Flexibility to cover staff leave or sick days is essential

About the Role

We are seeking a reliable, friendly, and experienced Medical Receptionist to join our busy and supportive healthcare team on a casual/part-time basis. This role is ideal for someone with strong customer service skills who thrives in a fast-paced clinical environment and is able to work weekday /Weekend shifts and be flexible to cover as needed.

You will be the first point of contact for our patients and play a vital role in ensuring the smooth operation of our practice.

Key Responsibilities

  • Greet patients and visitors in a warm, professional manner
  • Answer phones, manage enquiries, and schedule appointments
  • Maintain patient records using electronic medical systems (Best Practice,)
  • Process Medicare, private billing, and bulk billing claims
  • Liaise with doctors, nurses, allied health professionals, and external providers
  • Manage incoming/outgoing correspondence, scanning, and filing
  • Ensure waiting room and front desk are clean, organised, and welcoming
  • Follow confidentiality, privacy, and infection control protocols at all times

Key Skills & Attributes

  • Previous experience in a medical reception or healthcare administration role
  • Strong understanding of Medicare billing and appointment management
  • Proficiency with EMR systems (Best Practice, or similar)
  • Excellent verbal and written communication skills
  • High attention to detail and strong organisational skills
  • Friendly and professional phone manner
  • Ability to multitask in a busy environment
  • Flexibility to cover shifts on short notice (e.g., staff sick leave)
  • Strong commitment to patient confidentiality and care
  • Basic knowledge of medical terminology and Australian privacy regulations
  • Reliable, punctual, and able to work independently or as part of a team

Availability Requirements

  • Must have flexibility to work weekday shifts between 9am–6pm, weekend shifts (9am–3pm) and ability to cover non rostered shifts on short notice to cover staff leave or illness

To Apply

Please submit your resume and a brief cover letter outlining your suitability for the role to

Only shortlisted applicants will be contacted. Previous applicants need not apply.

Job Types: Part-time, Casual

Pay: $33.45 per hour

Application Question(s):

  • Are you able to cover shifts between the hours of Mon - Friday 8am -6pm

Experience:

  • Medical receptionist: 1 year (Required)
  • Best practice software: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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