EUC Engineer

3 days ago


Melbourne, Victoria, Australia GQI Consulting Full time $90,000 - $120,000 per year

More than 5 years of experience and proven ability to provide Level 1 & Level 2 support for multiple device types like:

  • Desktop Devices, which include desktop PCs, engineering workstations, trader workstations, terminals, dedicated Azure Virtual Desktops etc.
  • Mobile Devices, which include iPhone/Android smartphones, tablets, laptops PCs, portable network devices, smartphones, and embedded devices, etc.
  • Customer owned and Bring Your Own Device

Strong Experience in:

  • SCCM, Intune, & Windows OS Patching & Upgrades
  • Provisioning, remote monitoring, and configuration of EUC devices as per the standard policies and procedures of customer EUC Environment
  • Backup and restoration of EUC devices
  • Configuration & Maintenance of EUC Asset details in customer ITSM tool
  • Resolve Incidents, Service Requests, & Problems in EUC Devices and relevant software
  • Desktop & Laptop OS basic config & troubleshooting, MS Office 365 basic configuration & troubleshooting, Active Directory basic config & troubleshooting
  • Managing complete lifecycle of Incidents & Service Requests as per SLAs
  • Ability to work in high pressure environment with multi-tasking and positive attitude
  • Working with third-party Vendors to identify resolutions of Incidents & Problems
  • ITSM Tools like Remedy & ServiceNow
  • Excellent Verbal and Written Communication skills

Willing to relocate to remote areas in VIC, NSW and/or SA is required.


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