Desktop Support Specialist

23 hours ago

Melbourne, Australia VIS Global Pty Ltd Full time

**Overview**:
In the esteemed role of Desktop Support engineer, you will be responsible for providing technical assistance such as troubleshooting hardware and software issues and ensuring smooth operation of the IT infrastructure. This role demands a maestro who can deftly navigate the complexities of hardware and software ecosystems.

**Technical Skills**:

- **Hardware and Software Troubleshooting**: Proficient in identifying and resolving issues with laptops and peripheral devices, ensuring mínimal downtime.
- **Operating Systems**: Solid understanding of corporate Windows environments, with capabilities in installation, configuration, and maintenance. Knowledge of MacOS is advantageous.
- **Mobile Device Management (MDM)**: Experienced in managing and securing corporate devices using platforms such as Intune, JAMF, and SCCM.
- **Fleet Management Tools**: Proficient in managing devices within hybrid or cloud-only environments, including familiarity with Microsoft Exchange, Azure AD, and Intune.
- **Printer Support**: Capable of supporting and troubleshooting printers, from server configuration to end-user connectivity.
- **Network Knowledge**: Basic understanding of networking principles to support connectivity and troubleshoot network-related issues.
- **AV Support for Meeting Rooms**: Skilled in managing and troubleshooting audiovisual systems in meeting rooms, ensuring reliable setup and operation for presentations and conferences.
- **Documentation**: Expertise in creating detailed documentation, including system configurations, user manuals, and solution articles to ensure consistent knowledge sharing and compliance with IT standards.

**Soft Skills**:

- **ITIL -**Experience using an ITSM tooling such as ServiceNow and be familiar with ITIL Framework.
- **Customer Service**: Exceptional customer service proficiency, focused on resolving end-user issues with a proactive and user-centered approach.
- **Communication**: Strong ability to articulate technical information clearly and effectively to non-technical users, enhancing understanding and cooperation.

**Job Type**: Contract
Contract length: 12 months

Pay: Up to $75,000.00 per year

**Experience**:

- Desktop support: 2 years (required)

Work Authorisation:

- Australia (required)

  • IT Desktop Support

    4 days ago

    Melbourne, Victoria, Australia Emmbr Full time $60,000 - $90,000 per year

    L1/L2 Desktop Support Analyst3-month Daily Rate Contract - Potential extensionInner-west Melbourne LocationThis is a great opportunity for a Level 1/2 Desktop Support Analyst to join a fantastic team, as part of a highly respected Inner Melbourne Public Sector Organisation. The role will initially be a 3-month contract, with an opportunity to extend for a...

  • Desktop Support

    7 days ago

    Melbourne, Australia Robert Half Full time

    Multiple opportunities available. Provide level 1/2 support. O365 admin. Desktop imaging and patching. AD, SCCM and Intune. **The Company** Our client is a proudly Australian-based company offering comprehensive managed IT services for businesses in all industries. As companies grow, network specialists may be required to assist in company IT issues and...

  • Desktop Support Specialist

    7 days ago

    Melbourne, Australia Profusion Group Full time

    Proven Career Opportunities. - Fantastic Culture and Benefits including Paid Training. - Up $75,000 plus super. **Company Overview** One of Australia’s leading investment research and consulting businesses, specialising in managed funds research, consulting and investment solutions for financial advisers and their clients **Role Overview** This is an...

  • Desktop Support

    1 week ago

    Melbourne, Australia Aurec Human Capital Group Full time

    **Desktop Support** *** Desktop Support job in Perth. One of the world's leading technology organisations is looking for a talented Desktop Support Engineer to join their growing team in Melbourne. This is a permanent opportunity with a well-known brand Are you looking for your next role? My client's primary focus is to enrich society and work towards a...

  • Desktop Support

    3 days ago

    Melbourne, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support

    3 days ago

    Melbourne, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop/network Support

    7 days ago

    Melbourne, Australia Milestone IT Full time

    Immediate start - Multiple roles - Healthcare domain Milestone IT is currently working with this brilliant organization who right now has an exciting opportunity for an experienced Network/Desktop Support Consultant to join a great team. Working with a small team of IT specialists, you will be Providing High Level/Level 2 support to users both on and...

  • Desktop Support

    22 hours ago

    Melbourne, Australia SquareTrade Full time

    **Company Description** SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win...

  • Desktop Support

    4 days ago

    Melbourne, Victoria, Australia EIL Global Full time $60,000 - $80,000 per year

    Job Description:Key Responsibilities Include:· Provide technical support either by phone, remote access or deskside visits as needed· Respond to IT issues; Desktop/Laptop troubleshooting, installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support· Smart Hands and Feet support if required·...

  • Desktop Support

    1 week ago

    Melbourne, Australia Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot for printers, computer...