Desktop Support Specialist

6 days ago

Melbourne, Australia VIS Global Pty Ltd Full time

**Overview**:
In the esteemed role of Desktop Support engineer, you will be responsible for providing technical assistance such as troubleshooting hardware and software issues and ensuring smooth operation of the IT infrastructure. This role demands a maestro who can deftly navigate the complexities of hardware and software ecosystems.

**Technical Skills**:

- **Hardware and Software Troubleshooting**: Proficient in identifying and resolving issues with laptops and peripheral devices, ensuring mínimal downtime.
- **Operating Systems**: Solid understanding of corporate Windows environments, with capabilities in installation, configuration, and maintenance. Knowledge of MacOS is advantageous.
- **Mobile Device Management (MDM)**: Experienced in managing and securing corporate devices using platforms such as Intune, JAMF, and SCCM.
- **Fleet Management Tools**: Proficient in managing devices within hybrid or cloud-only environments, including familiarity with Microsoft Exchange, Azure AD, and Intune.
- **Printer Support**: Capable of supporting and troubleshooting printers, from server configuration to end-user connectivity.
- **Network Knowledge**: Basic understanding of networking principles to support connectivity and troubleshoot network-related issues.
- **AV Support for Meeting Rooms**: Skilled in managing and troubleshooting audiovisual systems in meeting rooms, ensuring reliable setup and operation for presentations and conferences.
- **Documentation**: Expertise in creating detailed documentation, including system configurations, user manuals, and solution articles to ensure consistent knowledge sharing and compliance with IT standards.

**Soft Skills**:

- **ITIL -**Experience using an ITSM tooling such as ServiceNow and be familiar with ITIL Framework.
- **Customer Service**: Exceptional customer service proficiency, focused on resolving end-user issues with a proactive and user-centered approach.
- **Communication**: Strong ability to articulate technical information clearly and effectively to non-technical users, enhancing understanding and cooperation.

**Job Type**: Contract
Contract length: 12 months

Pay: Up to $75,000.00 per year

**Experience**:

- Desktop support: 2 years (required)

Work Authorisation:

- Australia (required)

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