EUC Engineer

5 days ago

Melbourne, Victoria, Australia GQI CONSULTING PTY LTD Full time $65,000 - $75,000 per year

More than 5 years of experience and proven ability to provide Level 1 & Level 2 support for multiple device types like:

  • Desktop Devices, which include desktop PCs, engineering workstations, trader workstations, terminals, dedicated Azure Virtual Desktops etc
  • Mobile Devices, which include iPhone/Android smartphones, tablets, laptops PCs, portable network devices, smartphones, and embedded devices, etc
  • Customer owned and Bring Your Own Device

Strong Experience in:

  • SCCM, Intune, & Windows OS Patching & Upgrades
  • Provisioning, remote monitoring, and configuration of EUC devices as per the standard policies and procedures of customer EUC Environment
  • Backup and restoration of EUC devices
  • Configuration & Maintenance of EUC Asset details in customer ITSM tool
  • Resolve Incidents, Service Requests, & Problems in EUC Devices and relevant software
  • Desktop & Laptop OS basic config & troubleshooting, MS Office 365 basic configuration & troubleshooting, Active Directory basic config & troubleshooting
  • Managing complete lifecycle of Incidents & Service Requests as per SLAs
  • Ability to work in high pressure environment with multi-tasking and positive attitude
  • Working with third-party Vendors to identify resolutions of Incidents & Problems
  • ITSM Tools like Remedy & ServiceNow
  • Excellent Verbal and Written Communication skills

Willing to relocate to remote areas in VIC, NSW and/or SA is required.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Ability to commute/relocate:

  • Melbourne VIC 3004: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • End User Computing Support: 5 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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