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Systems Analyst
2 weeks ago
**Work options**: Hybrid
**About Us**
Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.
We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.
**About the Role**
We’re looking for a business-focused technologist who’s passionate about improving how people work. As an IT Systems & Productivity Analyst in our EUX team, you’ll collaborate directly with end users and business teams to design and deliver smart, scalable solutions that enhance productivity and simplify everyday tasks.
This role is all about empowering users through automation, AI, and modern workplace tools — not enterprise-scale platforms, but targeted, high-impact solutions that make a real difference. You’ll also play a key role in supporting and evolving our core workplace technology systems, including M365, identity, and endpoint management.
**What you’ll be doing**
- Provide desktop and end-user computing (EUC) support, including in-person assistance at the Port Melbourne Tech Hub and through Service Desk channels
- Resolve technical issues and manage ServiceNow tickets, ensuring timely and effective resolution aligned with ITIL practices
- Deliver high-quality customer service, translating technical solutions into clear, user-friendly language for non-technical audiences
- Partner with business units to identify friction points and co-create automation solutions that drive efficiency and value
- Build and maintain tools and workflows using M365, Azure, and custom code to support scalable, resilient systems
- Support AI-driven enhancements that improve the digital employee experience, from proof-of-concepts to production-ready systems
- Deliver intuitive, user-friendly systems that solve real problems for real people, with a focus on usability and impact
- Contribute to the stability and evolution of core workplace platforms, including M365, Intune, and identity services
- Operate within Agile and ITIL-aligned environments to ensure reliable, scalable, and sustainable outcomes
- Collaborate with engineers and architects to support continuous improvement and alignment with strategic goals
**Who we’re looking for**
At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:
- Strong work ethic and are committed to showing up for a team
- Openness to receive coaching and embrace self reflection and self growth
- Accountability for your actions, and emotions, and actively venture beyond your comfort zone
- Embrace innovation, take calculated risks, and inspire others to think outside the box
- Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
- Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.
**What we’re looking for**
- Experience building automation and productivity solutions with M365 and Azure
- Experience working in Agile and ITIL-aligned environments
- Microsoft certifications such as PL-900+ or M365/Azure Admin - highly regarded
- Excellent communication and stakeholder engagement skills
**What we offer**
- The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
- Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
- We Learn, a dedicated hub for all things learning and development.
We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring the
