Corporate Client Services

Company Description

• Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment.
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Melbourne CBD location

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you'll contribute to meaningful work that makes a difference.

We're committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.

We also do what's right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.

Job Description
As a vital part of our Client Services team, you'll be the welcoming face and trusted support across diverse operational needs. Whether it's delivering exceptional concierge services—greeting staff, clients, contractors, and visitors as the first point of contact—or ensuring seamless support for Executive Board and meeting rooms, your role is key to creating a professional and inviting experience. You'll also provide top-tier corporate reception services, reflecting our commitment to excellence in every interaction.

In This Role You Will

• Welcome clients, visitors, and colleagues with professionalism at Reception and Concierge.
• Oversee visitor sign-in and access, ensuring secure and smooth arrivals.
• Efficiently manage shared inbox communications, responding promptly and professionally.
• Coordinate room bookings with precision, maintaining high service standards through TAL's administration system.
• Arrange meeting logistics, including catering and AV setups, to support seamless and successful events.
• Provide fundamental support for security, emergency response, and WHS protocols.

Qualifications

• Previous experience in corporate reception or client services roles
• Food handlers' and RSA certifications are beneficial
• Competent with Microsoft Office (basic to intermediate level)
• Strong IT/AV system skills are highly desirable
• Familiarity with booking and visitor management platforms
• A positive, proactive approach with a passion for delivering outstanding service to a diverse range of clients

Additional Information
TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately
.