Client Delivery Manager

1 week ago

Melbourne, Victoria, Australia MUFG Pension & Market Services Full time $70,000 - $120,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Are you passionate about building strong client relationships and delivering exceptional outcomes? Do you thrive where strategic thinking meets operational excellence? If so, this is your opportunity to shape the future of client experience at MUFG Retirement Solutions.

About the Role

As a Client Delivery Manager, you'll be the key link between MUFG RS and a portfolio of superannuation funds or institutional clients. Your mission? To deliver high-quality outcomes that align with client expectations, contractual obligations, and our strategic goals.

What You'll Do

Strategic Leadership

  • Own and manage end-to-end client relationships.
  • Partner with clients to understand their strategic objectives and align MUFG RS initiatives.
  • Represent MUFG RS at boards, sub-committees, and strategy sessions.

Operational Excellence

  • Ensure services meet or exceed SLAs.
  • Oversee governance, reporting, and audit requirements.
  • Identify and implement process improvements for a seamless client experience.

People Leadership

  • Lead, coach, and develop high-performing teams.
  • Drive workforce planning, capability uplift, and succession planning.
  • Foster a culture of accountability, collaboration, and continuous improvement.

Governance & Risk

  • Fulfill audit and compliance responsibilities.
  • Act as the senior escalation point for client service issues and key risk events.
  • Participate in projects that enhance client delivery and administration services.

What We're Looking For

  • 7+ years in client-facing roles, ideally in superannuation or financial services.
  • Proven ability to manage complex client portfolios and service agreements.
  • Strong understanding of regulatory requirements in the retirement services sector.
  • Leadership experience with a track record of driving results.
  • Tertiary qualifications in Business, Finance, or related field (desirable).

Why Join Us?

At MUFG RS, you'll be part of a collaborative, forward-thinking team that values innovation, integrity, and client success. This is your chance to shape client strategies, influence business outcomes, and grow your career in a supportive environment.

  • Client Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Genius Sports Full time

    **A bit about us**Do you want to join one of the world's fastest growing sports technology companies?Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.We're looking for enthusiastic and...

  • Client Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Genius Sports Full time

    **A bit about us**Do you want to join one of the world's fastest growing sports technology companies?Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.We're looking for enthusiastic and...

  • Client Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Genius Sports Group Full time

    A bit about usDo you want to join one of the world's fastest growing sports technology companies?Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.We're looking for enthusiastic and...

  • Client Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Genius Sports Full time

    **A bit about us**Do you want to join one of the world's fastest growing sports technology companies?Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.We're looking for enthusiastic and...

  • Client Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Sap Full time

    **We help the world run better**What you'll doThe Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The...

  • Client Delivery Executive

    2 weeks ago

    Melbourne, Victoria, Australia Unisys Full time

    **What success looks like in this role**:- Accountable for managing the delivery of contracted outsourced services such as business process and information technology to a key Government Client. Serves as the primary point of contact to the client regarding overall and day-to-day service delivery. Excludes specific technical functional managers or other...

  • Client Delivery Executive

    2 weeks ago

    Melbourne, Victoria, Australia Unisys Full time

    What success looks like in this role: Accountable for managing the delivery of contracted outsourced services such as business process and information technology to a key Government Client.Serves as the primary point of contact to the client regarding overall and day-to-day service delivery.Excludes specific technical functional managers or other individuals...

  • Client Delivery Executive

    2 weeks ago

    Melbourne, Victoria, Australia Unisys Full time

    What success looks like in this role:Accountable for managing the delivery of contracted outsourced services such as business process and information technology to a key Government Client. Serves as the primary point of contact to the client regarding overall and day-to-day service delivery. Excludes specific technical functional managers or other...

  • Client Delivery Executive

    2 weeks ago

    Melbourne, Victoria, Australia Unisys Full time

    What success looks like in this role:Accountable for managing the delivery of contracted outsourced services such as business process and information technology to a key Government Client. Serves as the primary point of contact to the client regarding overall and day-to-day service delivery. Excludes specific technical functional managers or other...

  • Principal Client Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Sap Full time

    **We help the world run better**Meet your teamSAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's PaaS and SaaS cloud and on-premise customers.We manage a variety of customer engagements in Enterprise Cloud...