Client Delivery Manager

1 week ago

Melbourne, Victoria, Australia MUFG Pension & Market Services Full time $120,000 - $200,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Are you passionate about building strong client relationships and delivering exceptional outcomes? Do you thrive where strategic thinking meets operational excellence? If so, this is your opportunity to shape the future of client experience at MUFG Retirement Solutions.

About the Role

As a Client Delivery Manager, you'll be the key link between MUFG RS and a portfolio of superannuation funds or institutional clients. Your mission? To deliver high-quality outcomes that align with client expectations, contractual obligations, and our strategic goals.

What You'll Do

Strategic Leadership

  • Own and manage end-to-end client relationships.
  • Partner with clients to understand their strategic objectives and align MUFG RS initiatives.
  • Represent MUFG RS at boards, sub-committees, and strategy sessions.

Operational Excellence

  • Ensure services meet or exceed SLAs.
  • Oversee governance, reporting, and audit requirements.
  • Identify and implement process improvements for a seamless client experience.

People Leadership

  • Lead, coach, and develop high-performing teams.
  • Drive workforce planning, capability uplift, and succession planning.
  • Foster a culture of accountability, collaboration, and continuous improvement.

Governance & Risk

  • Fulfill audit and compliance responsibilities.
  • Act as the senior escalation point for client service issues and key risk events.
  • Participate in projects that enhance client delivery and administration services.

What We're Looking For

  • 7+ years in client-facing roles, ideally in superannuation or financial services.
  • Proven ability to manage complex client portfolios and service agreements.
  • Strong understanding of regulatory requirements in the retirement services sector.
  • Leadership experience with a track record of driving results.
  • Tertiary qualifications in Business, Finance, or related field (desirable).

Why Join Us?

At MUFG RS, you'll be part of a collaborative, forward-thinking team that values innovation, integrity, and client success. This is your chance to shape client strategies, influence business outcomes, and grow your career in a supportive environment.

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