Corporate Client Services

Company Description

• Take advantage of well-being initiatives designed to support your mental and physical health
• Work with experienced and skilled colleagues
• Melbourne CBD location

Why join us?

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation's leading life insurers, we're driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

At TAL, we're empowered to experiment, innovate, and create better products and services. Backed by Dai-ichi Life, one of the world's largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

Job Description

As a vital part of our Client Services team, you'll be the welcoming face and trusted support across diverse operational needs. Whether it's delivering exceptional concierge services—greeting staff, clients, contractors, and visitors as the first point of contact—or ensuring seamless support for Executive Board and meeting rooms, your role is key to creating a professional and inviting experience. You'll also provide top-tier corporate reception services, reflecting our commitment to excellence in every interaction.

In this role you will:

• Welcome clients, visitors, and colleagues with professionalism at reception and concierge
• Oversee visitor sign-in and access, ensuring secure and smooth arrivals
• Efficiently manage shared inbox communications, responding promptly and professionally
• Coordinate room bookings with precision, maintaining high service standards through TAL's administration system
• Arrange meeting logistics, including catering and room setups, to support seamless and successful events
• Provide fundamental support for security, emergency response, and WHS protocols

Qualifications

• Previous experience working in a corporate reception or client services role
• Food handlers' and RSA certifications are beneficial
• Competent with Microsoft Office
• Strong IT/AV system skills are highly desirable
• Familiarity with booking and visitor management platforms
• A positive, proactive approach with a passion for delivering outstanding service to a diverse range of clients

Additional Information

TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.