Support Technician

2 weeks ago

Silverwater, New South Wales, Australia Aptella Full time $70,000 - $120,000 per year

About Aptella

Aptella empowers the Mining, Construction, and Geospatial industries with cutting-edge technology from global leaders. With a team of 380+ professionals across Australia, Southeast Asia, and New Zealand, we offer a dynamic, forward-thinking environment and outstanding career opportunities.

About the Role

At Aptella, we combine cutting-edge technology with exceptional service to empower our customers across the mining, geospatial, building, and civil construction sectors. Based in Silverwater, we're currently looking for a
Support Technician
to provide both phone and hands-on support and training for our specialist product range in real-world field environments.

This is
not an IT role
. Instead, you'll be working directly with customers who use Aptella's advanced positioning and machine control technologies and others in their day-to-day operations. Your responsibilities will include remote and onsite technical support, field-based product training, assisting with setup and configuration of site infrastructure, and contributing to the continuous improvement of our support services.

This is a solutions-focused role that is essential to ensuring Aptella maintains its position as a trusted technology partner in construction and resource industries.

Key Responsibilities:

  • Diagnose and resolve technical issues across Aptella products.
  • Deliver high-quality training to customers onsite, in-office, and remotely.
  • Manage and document support cases within D365 with clarity and timeliness.
  • Recommend customer workflows and training based on product usage.
  • Conduct setup, maintenance, and diagnostics for Aptella products.
  • Provide hands-on training and operational guidance to customers.
  • Complete work order documentation through the Field Service App.
  • Actively recommend product upgrades or replacements as appropriate.
  • Support company and industry events when required.

About You

You're technically minded with an interest in geospatial or machine control products—and while prior experience is a bonus, we'll provide full training to get you up to speed. You're a clear communicator with a solutions-focused mindset, always aiming to deliver exceptional service. Whether you're working independently onsite or collaborating within a team, you stay organised and confident in managing and prioritising support tickets.

Experience with platforms like D365 is advantageous, but your willingness to learn and adapt is what really sets you apart. You take pride in doing things right the first time and thrive in a role where no two days are the same.

Why Join Aptella?

Our team works with the latest technology in a supportive, high-performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.

If you're driven by innovation and excellence, Aptella is the place to grow your career.

We are an equal-opportunity employer and encourage applications from all backgrounds.

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