Insurance Claims Administrator

Xtreme Clean is a restoration company providing 24/7 restoration services for Insurance repairs. Our Head Office is currently situated in our brand-new office in Meadowbrook

Due to rapid growth and national expansion, we are looking for enthusiastic and organised Claims Administrators to join our team. We are looking for individuals who are happy to perform a range of customer service and administrative duties whilst supporting our team and clients in a dynamic fast paced position. 

*The role:*

• Provide a high level of customer service to all internal and external clients.
• Efficiently manage a portfolio of claims from start to finish.
• Liaise with restoration technicians regarding requirements and reporting.
• Analyse technician reports and submit to clients in a timely manner.
• Ensure all status updates and booking changes are recorded in Wrkflo.
• Action first costings with first reports.
• Ensure KPI's are met.
• Establish and maintain relationships with our technicians, customers, clients, and contractors regarding insurance claims.
• Record updates/ emails on job journal notes and create tasks or action notes for supervisors as required.
• Aid other team members as directed with scheduling/bookings/reports, within the scope of candidate's skills, knowledge, and abilities.

Contribute to and comply with all statutory legislation including the relevant Health and Safety policies and procedures applicable to Xtreme Clean. 

To be successful in this role, you will possess:

• Scheduling, customer service and administration experience, preferably in restoration (not essential as training will be provided
• A high standard of written and verbal communication
• Ability to review reports and identify inconsistency in grammar and punctuation
• Moderate level of computer skills with experience in Microsoft Office programs
• Attention to detail
• Professional and welcoming phone manner
• Be highly motivated with a sense of urgency & problem-solving skills
• A proactive nature and be keen to work as a member of a highly successful, KPI driven team

What Xtreme Clean can offer:

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work
• A competitive remuneration package based on your experience level
• Access to our Employee Assistance Program
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team's growth.
• A seamless induction, professional development and learning opportunities
• Modern office facilities and resources

Xtreme Clean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.