Senior Business Analyst

About Us:

At Tech Mahindra
(
Tech Mahindra | Connected World, Connected Experiences
), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in Ind
ia. U
nder a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

About the role:

Role : Senior Business Analyst

Job Description:

• Location: Gold Coast, Australia (All days from Office)
• IIBA (or CBAP) certification in Business Analysis
• Travel industry experience is a must
• Agile ways of working

Job Description:

Role Overview:

As a Senior Business Analyst, you will play a pivotal role in capturing business requirements and ensuring the successful implementation of our new travel booking systems. You will work closely with stakeholders to understand their needs, identify opportunities for improvement, and design solutions that drive efficiency and innovation.

A day in the life:

• Gather and document business requirements, translating them into user stories and acceptance criteria within an agile software delivery team
• Develop use cases and process flows to support the development of software solutions
• Conduct stakeholder interviews to understand business needs and pain points
• Collaborate with stakeholders to ensure that project objectives align with business goals
• Facilitate communication between business and technical teams
• Participate in user acceptance testing and ensure that solutions meet business requirements
• Develop and maintain system documentation and training material
• Providing leadership within the project teams to ensure delivery of customer requirements and expectations

Who you are:

• Experience within travel or other internet-scale environments desirable
• Strong understanding of the travel or retail industry
• Extensive proven experience in key business analysis discipline areas including: requirements elicitation and documentation (as user stories, use case and acceptance criteria), process analysis and documentation, and organisational strategy
• Strong analytical and problem-solving skills
• Knowledge in business process re-engineering and improvement
• Well-developed written and oral communication and facilitation skills
• Ability to conduct virtual meetings and workshops
• Excellent documentation skills, both technical and non-technical
• Attention to detail and effective organisation and time management skills
• Strong business acumen and critical thinking skills
• 5+ years experience in a similar business analyst role
• Business Analyst formal qualification highly desirable
• Experience with Microsoft Dynamics 365 Business Central highly regarded
• UI/UX experience highly regarded

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.