Salon Operations Coordinator

1 day ago

Toowoomba, Queensland, Australia 1db355f2-de2b-427b-922c-6bdb006bce05 Full time $40,000 - $80,000 per year

Part-time (25 hrs) – Full-time Considered | Leadership-Level Front of House

About the Role

We're seeking a Salon Operations Coordinator who brings structure, initiative, and warmth to our operations. This role is perfect for someone who loves people, thrives in an organised environment, and takes pride in delivering a seamless client experience. You'll be the connecting link between our clients, our salons, and our team, ensuring everything runs smoothly across appointments, communication, and daily operations. If you're the kind of person who notices the little things, enjoys bringing order to busy days, and genuinely cares about both people and process, you'll love this role.

About the Role

This role is for someone who thrives on organisation, flow, and systems; the person who keeps the salon humming and ensures both team and clients have a seamless experience.

You'll oversee day-to-day operations, manage systems, and support leadership so the creative team can focus on what they do best.

If you love creating structure, solving problems calmly, and bringing professionalism and warmth to everything you do - this is the role for you.

Key Responsibilities

Salon Operations & Systems

  • Oversee daily salon operations and logistics
  • Manage and maintain platforms including Timely, Vish, Slack, Cloutly, Get Aglow
  • Monitor inventory, stock levels, and supplier relationships
  • Track performance metrics, reports, and team KPIs
  • Problem-solve and keep systems running efficiently behind the scenes

Front of House & Coordination

  • Deliver a warm, polished and professional front-of-house experience
  • Manage and optimise salon bookings to prevent scheduling gaps or double bookings.
  • Handle client enquiries, complaints, and feedback with care and confidence
  • Coordinate staff communication and ensure daily timing and service flow
  • Support management with team meetings, reporting, and salon events

Team & Leadership Support

  • Help drive accountability and motivation across the team
  • Maintain a positive, grounded energy on the salon floor, especially during busy days

About You

You're calm, capable, and love bringing structure to creative chaos.

You're equally comfortable managing admin and connecting with people, and take pride in doing things properly, on time, and efficiently.

You'll bring:

  • Strong organisational and communication skills
  • Experience in operations, salon coordination, or hospitality management
  • Confidence using booking and digital systems
  • A calm, proactive approach to challenges
  • Emotional intelligence and professionalism under pressure
  • A genuine desire to help others perform at their best

Why You'll Love Working With Us

  • A supportive, energy-conscious environment that values people, purpose, and growth
  • Opportunities to step into leadership and shape how the salon operates
  • Flexibility: 25 hours per week, with potential to expand to full-time
  • Complimentary hair and tanning services
  • Work with a kind, talented team in a beautiful space

Position Starting 2026

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