Operations Trainer

1 week ago

Melbourne, Victoria, Australia Acquire Intelligence Full time $60,000 - $90,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Operations Trainer
Who We Are
At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM
Come for a career, stay for the fun

  • Enjoy a weekly pay run – TGI Thursday's
  • Grow your career - yes, we love to promote internally
  • Employee referral bonus
  • 900 promotions given each year
  • Do meaningful work and collaborate with the best

a Snapshot Of Your Role & Responsibilities
Your day-to-day activities may include the following:

  • Facilitate classes for employee development
  • Review course curricula and provide feedback for continuous improvement
  • Ensure Training Quality Guidelines/Processes are followed
  • Provide the necessary documentation for all classes facilitated
  • Work with the Operations and P&C Manager to catalyze improvement with regard to employee development, and its execution & application
  • Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results
  • Evaluate classroom feedback to find ways on how to improve class facilitation
  • Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees
  • Design and develop instructional material for training courses that support employee development
  • Identify gaps and come up with action plans for improvement
  • Revise and improve existing materials to keep track with the developmental needs of employee

a Bit About You

  • Ability to build rapport, establish trust, and maintain a customer-centric attitude under pressure
  • Experience in a contact centre, BPO or fast-paced operations environment
  • Ability to comprehend and follow directions
  • Demonstrated strong computer skills
  • Complaint-handling experience
  • Work effectively as part of a team and independently, when required
  • Ability to communicate with professionalism, across all support platforms
  • Ability to meet deadlines
  • Excellent communication skills, with the ability to convey information clearly and professionally
  • Demonstrated ability to coach, mentor and influence employees at all levels
  • Strong attention to detail and commitment to following training quality guidelines and processes
  • Experience and competency in using learning management systems (LMS), presentation tools, and other training systems (beneficial)

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever: Smart questions spark smart solutions.
  • Entrepreneurial Energy: Think like an owner. Solve like a founder.
  • Fast with Intent: We move fast and deliver real results.
  • Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for?
Come for a career, stay for the fun

Join the A-Team and experience the A-Life

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