Intake Coordinator

2 days ago

East Brisbane, Queensland, Australia Troocoo Full time $60,000 - $80,000 per year

Our client delivers specialist programs and services that support individuals and families navigating neurodevelopmental and mental health challenges. They're looking for an Intake Coordinator to be the welcoming face (and voice) of the organisation.

You'll be building trust with prospective clients, guiding them through the intake process, and connecting them with the right specialists and programs. It's part relationship management, part sales, and all about creating a seamless experience.

What you'll be doing

  • Acting as the first point of contact for new clients and building lasting relationships
  • Conducting needs assessments and triaging to the right services
  • Inspiring clients to take up programs, managing onboarding, agreements, and payments
  • Following up on leads and ensuring no one slips through the cracks
  • Partnering with clinical and marketing teams to deliver an outstanding client journey
  • Tracking, reporting, and contributing ideas to strengthen service offerings

What we're looking for

  • A confident communicator who can quickly build trust and rapport
  • Someone outcome-driven, organised, and proactive
  • A team player who thrives on collaboration but can also work independently
  • Strong attention to detail with the ability to manage multiple leads and priorities
  • A positive mindset with a genuine commitment to growth and learning

Why you'll love it

  • Work that makes a meaningful difference every single day
  • Supportive team culture with professional development opportunities
  • A chance to shape the client experience in a growing organisation
  • Competitive salary with commissions and super

If you're ready to take on a role that combines empathy, drive, and impact, we'd love to hear from you.

To apply, send your CV or reach out to us directly for a confidential chat.

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