Intake and Case Management Officer

Exciting Opportunity for an Intake and Case Management Officer

Support access to trauma-informed care and recovery services

Work in a values-driven and inclusive environment

Be part of a passionate and supportive team

Are you a compassionate and organised professional with a passion for supporting women and gender-diverse people? Do you thrive in fast-paced environments and enjoy providing welcoming, trauma-informed intake and referral support? If you're looking to work in a feminist organisation as part of a supportive and collaborative team, we'd love to hear from you

ABOUT US

Women's Health and Equality Queensland (WHEQ) are leaders in women's health, gender equality, and the primary prevention of violence. We are a not-for-profit organisation that has been improving health outcomes for women for over 40 years. Our vision is to create a world where women and girls are equitably resourced, healthy, safe and thriving.

Our work focusses on HEALTHY WOMEN and SYSTEMS CHANGE and includes counselling and support services, healing and recovery after violence, health promotion, community violence prevention, professional education, capacity building, systems leadership and policy development.

Our work focusses on creating better outcomes for cohorts experiencing the highest rates of health disadvantage and inequality. We are a pro-choice organisation that supports people with diverse bodies, sexualities and gender identities. We are committed to inclusivity and ensuring that our services are accessible and welcoming to all. Our staff team of 30+ are amazing, passionate and supportive people who work collaboratively to create a better world.

Our head office is located on unceded Jagera and Turrbal Land in South Brisbane, with many of our services spanning across the entire state.

ABOUT THE ROLE

This is a deeply rewarding opportunity to support the wellbeing of women and gender-diverse people through inclusive, trauma-informed care. As a key member of the Healing and Recovery team (HART), you'll be the first point of contact for participants, guiding them through intake, assessment, and ongoing support with empathy and professionalism.

You'll offer brief solution-focussed counselling and case management, coordinate referrals, and contribute to group programs that foster healing and empowerment. Your work will help ensure our service runs smoothly and continues to evolve through collaboration, reflection, and care.

• Offer brief solutions-focussed counselling and case management support as part of the Intake and Case Management team within the Healing and Recovery Program
• Coordinate intake, referrals, waitlist, assessment, and internal and external referral processes to ensure timely and respectful service access
• Contribute to therapeutic and psychoeducational group programs that build community and resilience
• Support daily operations and service improvement through collaborating across teams, office administration, and ensuring the reception area is tidy, well-stocked and welcoming.

This is a 4 day a week (0.8FTE) role based in our South Brisbane office.

ABOUT YOU

You are a warm and capable frontline practitioner who brings calm, clarity, and connection to every client interaction.

Trauma-informed and responsive: You understand the impacts of domestic, family, and sexual violence and provide care that centres safety, trust and empowerment.

Organised and reliable: You manage competing priorities with care and professionalism and bring attention to detail in every part of your work.

Supportive and collaborative: You work well in a team environment, supporting both participants and colleagues to achieve shared outcomes.

Experienced and knowledgeable: You have relevant qualifications, frontline experience, and an understanding of service systems and referral pathways.

Purpose-driven: WHEQ's purpose resonates with you, and you are passionate about access, equity, and participant-centred care.

ABOUT OUR WORKPLACE

Joining WHEQ means becoming part of a collaborative and values-driven team dedicated to supporting women, girls and gender-diverse people across Queensland. Benefits include:

Impactful work in a feminist organisation: Be part of creating a world where women and girls are equitably resourced, healthy, safe, and thriving.

Incredible team: With a supportive team, strong values, and regular opportunities for learning and connecting, WHEQ offers a collaborative and purpose-driven workplace.

Fantastic work environment: This 0.8FTE role is based in our welcoming South Brisbane office, in a freshly designed space close to public transport.

Competitive pay: SCHADS Level 4 Part-Time ($44.58-$46.93 per hour depending on experience), with the option to salary package up to $15,900 annually to increase your take-home pay.

INTERESTED?

Even if you don't tick every box, we encourage you to apply if this role speaks to you Share your passion and initiative with us.

WHEQ is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply. We celebrate diversity and welcome applications from a diversity of people from all backgrounds.

People living with a disability are encouraged to apply. If you require modifications with the application process to meet your access needs, please let us know. We will work with you to provide a positive, barrier-free recruitment process.

HOW TO APPLY

Please submit your application by midnight Sunday 16 November on the Seek platform. For your application to be considered, you will need to include:

1. A Cover Letter (maximum 2 pages), briefly addressing the following:

2. What's motivating you to apply for this role?

3. A brief overview of your relevant experience and how it aligns with the skills we're looking for
4. How do you approach intake and brief therapeutic support for people impacted by domestic, family and sexual violence?
5. What will you bring to our organisation?
6. Your CV/Resume

We appreciate the time and effort you invest in your application and will advise all applicants of the outcome by 30 January 2026.

Questions? Reach out to  with the subject line: Intake and Case Management Officer inquiry.