Training & Implementation Specialist

We are seeking a highly motivated Implementation Specialist to join our exciting, fun, and growing Professional Services team of 12+. As a pivotal member, you will report to a Team Leader and play a critical role in enabling MYP to positively change the lives of people by giving them back time, control, and choice. You will achieve this by assuming responsibility for providing product training expertise to a wide range of client stakeholders.

The Job

• This role is suited to those who have had previous experience in a training role (Online and/or Face to Face, for those who have onboarded staff or assisted with the implementation of processes, new systems or workflows.
• This is a hybrid role with 2 work-from-home days and 3 days in our South Brisbane office.

Who is MYP?

We're committed to creating an environment where our vision and values drive everything we do.  At the core of this is our determination to consistently provide the highest quality, cutting-edge solutions to our subscribers.  We exist to deliver community-focused, innovative community software.  Our unique platform provides a complete solution for the Community, Disability, NDIS, and Education sectors. You'll help these organisations deliver services to their participants, clients, and communities with ever-increasing scale, efficiency, effectiveness, and flexibility.

Key Responsibilities

• Train: Deliver online and in-person software training courses to our clients. Develop deep expertise in MYP's products, modules, functions, and features. In your first 6 months focus on learning and understanding deeply the training content. Beyond 6 months, have an ongoing passion for learning and high-impact training initiatives as your expertise develops further.
• Report: Provide insights into learning design and content based on client feedback and experience.
• Design and Improve: Work with the Team Leader to design and create comprehensive and intuitive training content for new feature releases.
• Collaborate: As a growing and busy team, we are seeking someone who is like-minded in wanting to see great client outcomes through our work in client success at MYP. Someone who can share in our celebratory highs, and as we work through the day-to-day challenges.
• Empower: Drive outcomes that provide efficiencies and improvements in time management, control, and choice at the end user and their client level.

Key Skills and Requirements

• Strong experience in providing product training within a software development company.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and multi-task across many initiatives.
• Strong stakeholder engagement and time management skills.
• A proactive, solution-oriented attitude with a willingness to contribute to continuous improvement and client success.

The Benefits

Some of the perks of working with us include:

• Work with software and organisations that make a difference (sense of purpose)
• Hybrid work from home arrangements (face to face collaboration is important to us)
• Birthday leave (who wants to work on their birthday?)
• Volunteer leave (give back to the community we support)
• Casual dress code (it's important to be comfortable)
• Opportunities for professional development and growth (because we want you to be the best you can be)
• Team lunches (burgers anyone?)
• Professional Time (Friday afternoon to work on yourself)

About you

As the Solution Specialist you will be coming into a growth created role, in a high-performing, high-growth team and business. You will have the opportunity to make an immediate impact in driving purpose-led support outcomes in for-purpose organisations across healthcare, disability services, aged care, community, and education. As a high-growth role, you will have the scope to build on existing best practices and have a meaningful impact on the team, business, customer, and your own career.

If you are passionate about training and working with organisations to drive impactful change within the NDIA sector and possess the required skills and experience, please apply now.

Join us in making a difference in the lives of individuals with disabilities through technology-driven solutions

Feel free to contact Tamar Bostock,  with any questions.

Excellence | Transparency | Accountability | Value | Teamwork | Life-Balance