Customer Training

2 weeks ago

Melbourne, Victoria, Australia Clear21 Pty Ltd Full time $90,000 - $120,000 per year

Calling all talentedCustomer Training & Onboarding Specialists

If you love educating others about cutting-edge technology and seek an exciting career with an industry leading company, look no further

Clear21 creates SaaS solutions that have transformed the Automotive Repair Industry. Gaining recognition across New Zealand and Australia, Clear21 has successfully commenced our expansion into the United Kingdom. As we continue our growth trajectory, we remain focused on our core values: innovation, integrity, and customer satisfaction. Our ability to successfully contribute to maximising our customers productivity and efficiency over the last 30 years has made for many rewarding careers.

The team here at Clear21 are now perfectly positioned to leverage the capability and value of our automotive repair products and disrupt even more vertical markets. Clear21's success has stemmed from the brilliant and passionate individuals who strongly believe in our products and love what they do. Join us as we bring our innovative solutions and exceptional quality to even more customers, setting new standards and achieving new milestones.

We believe each employee should be set up for success right from the time they start, that's why we offer:

  • Permanent employment position
  • Flexible hybrid work environment (3 days per week in Mulgrave office)
  • WFH equipment allowance
  • FREE allocated carpark
  • End of trip facilities (if your preferred mode of transport is by bike)
  • Office pool table and table tennis table
  • Career development and opportunities
  • Annual salary review
  • Unbeatable company culture
  • Delicious coffee

Objective:

Deliver an amazing customer experience by educating and assisting customers to ensure smooth adoption of our products and services.

Responsibilities:

  • Own and manage customer relationships from the point of sale through successful implementation
  • Help the customer define their needs and manage their timeline toward seeing value
  • Work with sales, development, and support teams to ensure that the product adoption experience meets customer expectations
  • Respond to customer inquiries with a sense of urgency
  • Maintain current working knowledge of the product
  • Assist with best practices and tips
  • Create a loyal customer base
  • Collect customer feedback and act on it

Required skills, education, qualifications, and experience:

  • Customer-First mindset
  • Communication
  • Relationship Management
  • Industry Knowledge
  • Product Knowledge
  • Empathy
  • Strong organizational skills
  • Teaching or educational experience an advantage
  • Passionate about delivering consistent excellence

The ideal candidate should possess a strong comprehension of Automotive Repair Industry software (desired, however, not mandatory), showcase loyalty and commitment to previous employers, and exhibit a stable work history of 10+ years. If this description fits you, we are eager to hear from you

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