Guest Service Agent

3 hours ago

Toukley NSW, Australia The Beachcomber Hotel & Resort Full time $72,000 - $96,000 per year

About us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia's largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

About the Venue:

The Beachcomber Hotel & Resort is an iconic waterfront destination nestled in the heart of the Central Coast at Toukley. Boasting sweeping lake views, the venue offers boutique-style accommodation, an exclusive pool-club, multiple bars and eateries, and vibrant spaces to eat, drink, stay and play. Whether it's a weekend away, a sunset cocktail, or a lively event, "The Beachie" delivers exceptional service, laid-back luxury, and a truly memorable guest experience. It's one of the most exciting places to work on the coast

About the Role:

We are currently seeking an enthusiastic and customer-oriented individuals to join our team as Casual Guest Service Agents. As a Guest Service Agent, you will be the face of our venue, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Values and attitude are key Here at The Beachcomber Hotel & Resort we believe people are at the heart of everything we do and as such are committed to training, developing and retaining our team.

Responsibilities:

  • Greet guests upon arrival and provide them with information about hotel & resort facilities and services.
  • Assist guests with check-in and check-out procedures efficiently and professionally.
  • Providing information about hotel amenities, services, and local attractions.
  • Handle guest inquiries and resolve any issues or complaints promptly and courteously.
  • Managing reservations and room assignments effectively.
  • Utilising the hotel's property management system to process bookings and updates.
  • Coordinate with other hotel departments to ensure seamless guest experiences.
  • Managing phone calls and directing them to the appropriate departments.
  • Maintain cleanliness and organisation at the front desk area.

Requirements:

  • Current RSA or willingness to obtain
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to guest satisfaction.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work various shifts, including weekends and holidays.
  • Attention to detail and a positive attitude towards teamwork.
  • A passion for delivering exceptional guest experiences.

Benefits:

  • Oscars Group food & beverage discounts
  • FREE Onsite Parking
  • Internal and external training and development opportunities including an online training platform
  • Career development opportunities within Oscars Group across 45+ amazing venues
  • Employee Assistance Program
  • Mentoring from a strong team of hospitality professionals
  • Reward and recognition programs

Job Type: Casual

Pay: $32.31 – $38.78 per hour

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Rotating roster
  • Weekend availability

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Job Type: Casual

Pay: $32.78 – $38.78 per hour

Benefits:

  • Employee discount

Ability to commute/relocate:

  • Toukley NSW 2263: Reliably commute or planning to relocate before starting work (Required)

Licence/Certification:

  • RSA (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • Guest Service Agent

    2 weeks ago

    Byron Bay NSW, Australia Crystalbrook Collection Full time $60,000 - $90,000 per year

    Sustainably focused team and hotel groupGreat benefits, and group wide discountsCareer growth opportunities in a unique hotel environmentCrystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped...

  • Guest Service Agent

    50 minutes ago

    Byron Bay NSW , Australia Crystalbrook Collection Full time $50,000 - $80,000 per year

    Crystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest...

  • Guest Service Agent- Hotel

    4 days ago

    Toukley, Australia The Beachcomber Hotel & Resort Full time

    Come join The Beachcomber team as Hotel Receptionist. We’re currently looking for an ambitious, hardworking professional who loves to crunch numbers while enthusiastically responding to guests’ needs. Full training is provided to ensure the applicant is capable of working autonomously and independently. Tasks include checking guests in and out,...

  • Casual Guest Service Agent

    2 weeks ago

    Haymarket NSW, Australia Great Southern Hotel Full time $68,700 per year

    The Great Southern Hotel Sydney (GSH-Sydney) is a busy heritage-listed hotel located in the heart of Sydney's vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour and Sydney Convention & Exhibition Centres. The Great Southern...

  • Guest Service Agent

    2 days ago

    Sydney NSW, Australia PARKROYAL Darling Harbour Full time $68,720 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers...

  • Valet and Guest Service Agent

    2 days ago

    Newcastle, NSW, Australia Crystalbrook Collection Full time $50,000 - $80,000 per year

    Crystalbrook Kingsley has transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally...

  • Full Time Guest Service Agent

    4 days ago

    Surry Hills NSW, Australia Paramount House Hotel Full time $208,200 per year

    Paramount House Hotel is seeking an enthusiastic Guest Service Agent to join our Front Desk team on a Full Time basis.The role involves a wide variety of responsibilities with the guest experience always at the forefront: taking care of the guest's arrival and departure, responding to enquiries as well as performing administrative tasks and providing...

  • Guest Services Attendant

    4 days ago

    Dubbo NSW, Australia ALH Hotels Full time $45,000 - $60,000 per year

    About the RoleGuest Services Attendant (Housekeeping) | Macquarie InnWe're currently seeking a dependable and motivated Guest Service / Housekeeper to join our team. This role is ideal for someone looking for daytime work only, with a variety of shifts typically between 9:00am and 3:00pm, including some weekends and public holidays. If you enjoy keeping...

  • Guest Services Coordinator

    4 days ago

    Drummoyne NSW, Australia MIRVAC Full time $45,000 - $60,000 per year

    Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and...

  • Reservations Agent

    1 week ago

    Surry Hills NSW, Australia Fink Group Full time $60,000 - $80,000 per year

    Join one of Australia's best restaurant group with five hatted restaurantsFantastic working culture - a welcoming, supportive and professional team.A group focused on excellence and the success of our individuals.About FinkFink is a family-owned company with strong values built on Quality, Excellence, Integrity, Innovation, and, of course, Family. Fink has...