Guest Service Agent

2 days ago

Toukley NSW, Australia The Beachcomber Hotel & Resort Full time $72,000 - $96,000 per year

About us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia's largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

About the Venue:

The Beachcomber Hotel & Resort is an iconic waterfront destination nestled in the heart of the Central Coast at Toukley. Boasting sweeping lake views, the venue offers boutique-style accommodation, an exclusive pool-club, multiple bars and eateries, and vibrant spaces to eat, drink, stay and play. Whether it's a weekend away, a sunset cocktail, or a lively event, "The Beachie" delivers exceptional service, laid-back luxury, and a truly memorable guest experience. It's one of the most exciting places to work on the coast

About the Role:

We are currently seeking an enthusiastic and customer-oriented individuals to join our team as Casual Guest Service Agents. As a Guest Service Agent, you will be the face of our venue, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Values and attitude are key Here at The Beachcomber Hotel & Resort we believe people are at the heart of everything we do and as such are committed to training, developing and retaining our team.

Responsibilities:

  • Greet guests upon arrival and provide them with information about hotel & resort facilities and services.
  • Assist guests with check-in and check-out procedures efficiently and professionally.
  • Providing information about hotel amenities, services, and local attractions.
  • Handle guest inquiries and resolve any issues or complaints promptly and courteously.
  • Managing reservations and room assignments effectively.
  • Utilising the hotel's property management system to process bookings and updates.
  • Coordinate with other hotel departments to ensure seamless guest experiences.
  • Managing phone calls and directing them to the appropriate departments.
  • Maintain cleanliness and organisation at the front desk area.

Requirements:

  • Current RSA or willingness to obtain
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to guest satisfaction.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work various shifts, including weekends and holidays.
  • Attention to detail and a positive attitude towards teamwork.
  • A passion for delivering exceptional guest experiences.

Benefits:

  • Oscars Group food & beverage discounts
  • FREE Onsite Parking
  • Internal and external training and development opportunities including an online training platform
  • Career development opportunities within Oscars Group across 45+ amazing venues
  • Employee Assistance Program
  • Mentoring from a strong team of hospitality professionals
  • Reward and recognition programs

Job Type: Casual

Pay: $32.31 – $38.78 per hour

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Rotating roster
  • Weekend availability

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Job Type: Casual

Pay: $32.78 – $38.78 per hour

Benefits:

  • Employee discount

Ability to commute/relocate:

  • Toukley NSW 2263: Reliably commute or planning to relocate before starting work (Required)

Licence/Certification:

  • RSA (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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