Labour Market Interviewer

• APS Level 3
• Canberra, ACT; Syndey, NSW; Queensland, QLD, Adelaide, SA, Darwin, NT, Hobart, TAS
• $75,419 - $78,554

About The Department Of Employment And Workplace Relations
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the 'department of great jobs'– where our people reflect our purpose.

The Role
Jobs and Skills Australia is an independent agency, responsible for providing advice to the Australian Government to improve Australia's response to current, emerging, and future labour market and workforce skills and training needs.

The team you will be working in undertakes the Recruitment Experiences and Outlook Survey (REOS). The survey examines employers' recruitment activities, outcomes, expectations, and needs. The survey is conducted in-house with a team of interviewers responsible for calling businesses to respond to the survey.

The results from the survey are presented in reports which are published on the Jobs and Skills Australia website.

Duties And Responsibilities
Labour Market Interview Officers conduct employer surveys to gather information from employers about their recruitment experiences.

Reporting to the Call Centre Supervisor, Labour Market Interview Officers are responsible for:

• Conducting telephone interviews with Australian employers using a set questionnaire script.
• Recording high quality data.
• Completing ad hoc survey tasks as required: coding data, cross-checking samples, meeting minutes, etc.

Skills Required For The Role

• Oral communication skills of a high order to engage employers to participate in the survey.
• Ability to manage your time and other ad hoc tasks.
• Achieve call rates to ensure the survey program is delivered to a high quality.
• Uphold the APS code of conduct.
• Ability to work in a team environment and be supportive to other staff in the branch.

Please note that these roles will commence early February 2026.
How To Apply
Applicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The

In the eRecruit (the department's online recruitment system) you will also need to:

• upload a Curriculum Vitae
• provide contact details for 2 Referees.

Eligibility
Don't meet all the role requirements?
At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn't align perfectly, we encourage you to apply anyway.

Citizenship
- to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance
- our successful candidate is required to hold, or have the ability to obtain, and maintain a Baselinesecurity clearance.

Please refer to the Job Information Pack for more information about the role.