Customer Engagement Advisor

3 days ago

Balcatta, Western Australia Juniper Full time $108,000 per year

At Juniper, we are committed to providing quality care, housing, and support services for older Australians. As one of Western Australia's leading aged care providers, we deliver a range of services including residential care, home and community care, retirement living, and more. We pride ourselves on a culture of compassion, respect, and excellence, where every employee plays a key role in enhancing the lives of the people we support.

Customer Engagement Advisor – Aged Care Sales

Are you a results-driven sales professional with a passion for aged care? Juniper is on the lookout for a dynamic Customer Engagement Advisor to champion growth across our aged care services. This is a high-impact, mobile role ideal for someone who thrives on building relationships, closing sales, and making a meaningful difference in the lives of older Australians.

About the Role

This role is all about strategic outreach and customer acquisition. You'll be the face of Juniper in the community, actively engaging with prospective customers, families, and referral networks to drive occupancy and service uptake across our aged care offerings.

  • Base yourself at our Balcatta head office but expect to be on the road up to 70% of the time.
  • You'll work closely with internal teams to ensure a seamless customer journey from first contact to move-in.
Key Responsibilities
  • Develop and execute outbound sales strategies to meet and exceed growth targets
  • Actively engage with prospective clients and their families, providing tailored support and guidance
  • Build and maintain strong referral pipelines through GPs, hospitals, community groups, and aged care networks
  • Track and report on sales performance using CRM tools
  • Represent Juniper at expos, community events, and industry forums
  • Conduct market and competitor analysis to refine sales tactics
  • Collaborate with accommodation and care teams to align messaging and service delivery
What You'll Bring
  • Minimum 5 years' experience in sales or customer engagement, ideally within aged care or human services
  • Proven ability to drive sales outcomes and build lasting relationships
  • Strong communication, interpersonal, and tech-savvy skills
  • Familiarity with aged care systems and CRM platforms (desirable)
  • A valid WA driver's license and willingness to travel extensively
What's on Offer
  • Competitive salary starting from $108, % superannuation
  • Not-for-profit salary packaging – up to $18,550 tax-free annually
  • Fully maintained tools of the trade and vehicle provided.
  • Flexible work options with a central base in Balcatta
  • Free on-site parking
  • Access to Juniperks and private health insurance discounts

How to Apply:

Join a team that's bold, compassionate, and committed to excellence. At Juniper, your work will matter every single day.

Apply now and help shape the future of aged care in WA.

For a confidential chat about this role, please contact Sarah in Recruitment on or email 

***Please note: Agency applications will not be accepted.

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