Sales Consultant

Company overview

Pentanet is a high-performance Internet Service Provider that delivers next-gen connectivity solutions for local residents and businesses across Perth metro. Known for our innovation, speed, reliability, and people-first approach, we're passionate about transforming the internet experience for our loyal customer community.

Behind the scenes, we're just as committed to our people – our incredible Pentafam. Our team culture is renowned for being fun, inclusive, and supportive – creating a safe space where everyone's empowered to bring their best selves to work and all ideas are welcome.

About the role

As a Sales Consultant at Pentanet, you'll join a team that's all about connecting Perth metro communities with fast, reliable internet solutions.

Based at our brand new HQ in Balcatta, you'll engage with both prospective and existing customers, offering tailored advice and recommending services that best suit their needs and budget.

If you're customer-focused, resilient, and excited about both sales and tech, this could be the perfect role for you.

What you'll do

Reporting to our Sales Team Leader, you'll help ensure every new and returning customer has an exceptional joining experience. With a strong focus on growth, you'll work to exceed sales targets while ensuring every interaction reflects our commitment to great service. Your proactive, consultative approach will play a key role in turning leads into loyal customers – supporting Pentanet's vision for connectivity across Perth.

In this role, you will:

• Be the first point of contact for inbound sales enquiries via phone, email, and live chat.
• Engage with prospective customers to promote our services, highlighting the benefits of our internet solutions in line with individual needs.
• Build and nurture strong relationships with new and existing customers, delivering experiences that foster loyalty and trust.
• Actively listen, tailor your recommendations, and adapt your approach to maximise every sales opportunity.
• Meet (and aim to exceed) monthly sales targets, contributing to team success and overall business growth.
• Collaborate with the marketing team to develop fresh ideas that drive both brand awareness and sales engagement.
• Stay across our offerings, technology, and the competitive landscape to confidently handle customer queries.
• Keep accurate and up-to-date records in our CRM to track sales activities and follow-ups.
• Contribute to continuous improvements in our sales processes.
• Ensure compliance with industry standards while upholding Pentanet's high service standards.
• Help foster a fun, inclusive, and positive team culture that reflects our values.

Who you are:

• A natural relationship-builder with a knack for connecting with prospective customers and guiding them to the right solutions.
• A driven, creative problem-solver who enjoys demonstrating the value of our services and turning enquiries into successful sales.
• A motivated self-starter eager to exceed expectations and add value with every customer interaction.
• A collaborative team player who thrives in a dynamic, high-performing sales environment.
• An energetic, positive force who brings enthusiasm to every conversation, inspiring teamwork to deliver outstanding results for Pentanet and our customers.

Who we're looking for

Essential:

• Proven experience in a sales role, with a track record of meeting or exceeding targets.
• A strong commitment to understanding customer needs and delivering tailored solutions that elevate their experience.
• Excellent time management skills, with the ability to manage multiple enquiries, sales calls, and follow-ups effectively.
• Exceptional verbal and written communication skills, with the ability to connect with customers and explain complex concepts in simple, relatable terms.
• Confidence using CRM tools and basic office applications.

Desirable:

• Background in the tech or telecommunications sector – especially internet services – is a bonus.
• Familiarity with Fixed Wireless technology, or a genuine interest in learning more about the tech industry.
• Experience using Zendesk.

PentaPerks

As our newest Sales Consultant, you'll enjoy a raft of awesome perks, including:

• Free parking
• Free snacks and drinks to enjoy throughout the day
• Our 'MVP' employee recognition program
• Continuous career coaching and development
• Competitively discounted home internet (plus family and friends discounts) after probationary period.
• Discounted Medibank health insurance
• A free subscription to our cloud gaming platform, GeForce NOW –
• A dog-friendly office – well-behaved pooches welcome

How to apply

If you meet the criteria above, we're keen to see your application Follow the prompts to apply, providing your CV along with a brief personalised cover note outlining the value you can bring to the Pentanet team. Video introductions will also be accepted.

Due to the overwhelming interest in the role, only shortlisted applicants will be contacted.

Why join our team?

Our path to success is forged by our exceptional PentaFam. We're lucky to have a team of passionate specialists working hard to elevate Perth internet services. Our team is a vital pillar in our company ethos and a key part of what makes Pentanet unique.

Don't just take our word for it, though. Here's what our Sales Team Leader and 2023 Employee of the Year has to say: "Working at Pentanet for the past four years has been an incredibly rewarding experience. The team's support and our shared passion for innovation have made every day exciting and fulfilling. I'm grateful to be part of such an inspiring and dynamic environment."

Pentanet supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

To learn more about Pentanet and what we do, visit

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