Customer Engagement Advisor

1 day ago

Balcatta, Western Australia Juniper Full time $108,000 - $150,000 per year

At Juniper, we are committed to providing quality care, housing, and support services for older Australians. As one of Western Australia's leading aged care providers, we deliver a range of services including residential care, home and community care, retirement living, and more. We pride ourselves on a culture of compassion, respect, and excellence, where every employee plays a key role in enhancing the lives of the people we support.

Customer Engagement Advisor – Aged Care Sales

Are you a results-driven sales professional with a passion for aged care? Juniper is on the lookout for a dynamic Customer Engagement Advisor to champion growth across our aged care services. This is a high-impact, mobile role ideal for someone who thrives on building relationships, closing sales, and making a meaningful difference in the lives of older Australians.

About the Role

This role is all about strategic outreach and customer acquisition. You'll be the face of Juniper in the community, actively engaging with prospective customers, families, and referral networks to drive occupancy and service uptake across our aged care offerings.

  • Base yourself at our Balcatta head office but expect to be on the road up to 70% of the time.
  • You'll work closely with internal teams to ensure a seamless customer journey from first contact to move-in.
Key Responsibilities
  • Develop and execute outbound sales strategies to meet and exceed growth targets
  • Actively engage with prospective clients and their families, providing tailored support and guidance
  • Build and maintain strong referral pipelines through GPs, hospitals, community groups, and aged care networks
  • Track and report on sales performance using CRM tools
  • Represent Juniper at expos, community events, and industry forums
  • Conduct market and competitor analysis to refine sales tactics
  • Collaborate with accommodation and care teams to align messaging and service delivery
What You'll Bring
  • Minimum 5 years' experience in sales or customer engagement, ideally within aged care or human services
  • Proven ability to drive sales outcomes and build lasting relationships
  • Strong communication, interpersonal, and tech-savvy skills
  • Familiarity with aged care systems and CRM platforms (desirable)
  • A valid WA driver's license and willingness to travel extensively
What's on Offer
  • Competitive salary starting from $108, % superannuation
  • Not-for-profit salary packaging – up to $18,550 tax-free annually
  • Fully maintained tools of the trade and vehicle provided.
  • Flexible work options with a central base in Balcatta
  • Free on-site parking
  • Access to Juniperks and private health insurance discounts

How to Apply

Ready to make a meaningful impact in aged care across Western Australia? Submit your application online, including your CV and cover letter outlining your suitability for the role.

For any questions or to arrange a confidential discussion, please contact Sarah Adair from our Recruitment team via email at

Please note: We do not accept applications from recruitment agencies.

  • Customer Engagement Advisor

    3 days ago

    Balcatta, Western Australia Juniper Full time $108,000 per year

    At Juniper, we are committed to providing quality care, housing, and support services for older Australians. As one of Western Australia's leading aged care providers, we deliver a range of services including residential care, home and community care, retirement living, and more. We pride ourselves on a culture of compassion, respect, and excellence, where...

  • Customer Delivery

    7 days ago

    Balcatta, Western Australia Water Corporation Full time $80,000 - $120,000 per year

    2921   Customer Delivery - Senior AdvisorThrive by making a real impact everyday as you shape WA's water futureFull time permanent position based in Balcatta with flexible working optionsSalary: $115,561 plus Super & BenefitsAbout the roleWe are seeking a Senior Advisor to join our Customer Delivery team—someone who thrives in high-pressure situations,...

  • Customer Service Officer

    2 weeks ago

    Balcatta, Western Australia SafetyQuip WA Full time $60,000 - $80,000 per year

    SafetyQuip, a leading national supplier of Workplace Safety Products to industry and government, is seeking a likeable and driven individual to join our customer support team at Balcatta.This role supports our Clients and Territory Managers by processing telephone, electronic and showroom sales enquiries, and placement of orders.We supply a broad range of...

  • Roving Residential Manager

    1 week ago

    Balcatta, Western Australia Juniper Full time $80,000 - $120,000 per year

    About Juniper:At Juniper we are proud to be one of Western Australia's biggest non-profit, local aged care providers, championing individualized care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older...

  • Digital Community

    5 days ago

    Balcatta, Western Australia Water Corporation Full time $1,000,000 - $1,200,000 per year

    3025 Digital Community – OfficerThrive in a dynamic role as you shape WA's water future.Full time, fixed position till June 2026 based in Balcatta with flexible working options.Salary: $ 93,249 plus Super and Benefits.About The RoleThe Brand & Campaigns Team exists to position and govern our brand to build trust with customers. As part of this team, the...

  • Practice Manager

    5 days ago

    Balcatta, Western Australia Kozman Pty Ltd Full time $60,000 - $80,000 per year

    Practice Manager /  BookkeeperA full-time Practice Manager and experienced proficient Bookkeeper is required for a non-corporate small/medium size medical General Practice in Balcatta.This dynamic position requires a self-motivated individual who can manage and lead a small team.Key tasks:Bookkeeping using MYOBManagement of general day-to-day practice...

  • Sales Consultant

    1 day ago

    Balcatta, Western Australia Pentanet Full time $60,000 - $80,000 per year

    Company overview Pentanet is a high-performance Internet Service Provider that delivers next-gen connectivity solutions for local residents and businesses across Perth metro. Known for our innovation, speed, reliability, and people-first approach, we're passionate about transforming the internet experience for our loyal customer community.Behind the scenes,...

  • Support Worker Multi- Skilled

    3 days ago

    Balcatta, Western Australia Chorus Australia Full time $34,590 - $72,990 per year

    Why work with us:Great work-life balance Part-time permanent position;Hourly rate of $34.59Attractive salary packaging options (up to $15,900 per year tax-free) and an additional $2,650 for Meals and EntertainmentAbout Chorus Chorus is a WA-based organisation with close to 1000 team members and volunteers who support seniors, people on the mental health...

  • Telephone Enrolment Consultant

    1 day ago

    Balcatta, Western Australia Industry Skills Training Full time $60,000 - $80,000 per year

    The CompanyOur mission is to improve and develop people's lives through quality vocational education. We aim to empower people by helping them find their dream job to realise their career aspirations. It is this passion which sets us apart and makes us a leading education provider.As a passionate person, who can deliver a "Breath of Fresh Air" in service...

  • Meter Renewals Program Supervisor

    3 days ago

    Balcatta, Western Australia Water Corporation Full time $80,000 - $120,000 per year

    As a Meter Renewals Supervisor, you will report to and assist the Project Manager to manage the activities of the Meter Renewals program by taking ownership and providing leadership to ensure the operational objectives of stakeholders are met and to ensure the project achieves the required scope on time, to budget and within technical and quality...