Head of Service Delivery

19 hours ago


Lithgow, New South Wales, Australia Westfund Health Insurance Full time
Overview As a Head of Service Delivery & Sales at Westfund Health Insurance, you will play a pivotal role in leading a multi-functional team comprising Care Centres (Branches), Claims, Corporate Sales, and the Contact Centre. This role focuses on strategic leadership, operational excellence, customer experience, and fostering a unified team culture.
Responsibilities Lead and manage the end-to-end service delivery function to ensure high-quality, timely, and cost-effective outcomes.
Develop and implement service delivery strategies, frameworks, and KPIs aligned with organisational goals.
Continuously improve service processes, systems, and customer experience.
Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
Collaborate with cross-functional teams to resolve escalations and improve service outcomes.
Develop and execute sales strategies to achieve revenue and growth targets.
Lead and mentor the sales team, fostering a culture of performance, accountability, and customer focus.
Identify new business opportunities, partnerships, and market segments.
Oversee key

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