Service Delivery Specialist

5 days ago

Lithgow, New South Wales, Australia beBeeCustomerSupport Full time $84,400 - $91,400

Job Overview:

We are seeking a highly skilled professional to join our team as a Service Contact Centre Consultant. In this role, you will have the opportunity to add value to our customers by delivering exceptional service and support.

Main Responsibilities:

  • Engage with customers through various communication channels, including phone calls, emails, and chat, to address their inquiries, resolve issues, and ensure a positive customer experience.
  • Interact with customers professionally and empathetically to understand their needs, answer inquiries, and provide solutions.
  • Effectively identify and resolve customer issues, ensuring prompt and accurate solutions.
  • Maintain a comprehensive understanding of the products and services offered by our company.
  • Collaborate with other departments to facilitate seamless communication and resolution of customer concerns.
  • Contribute to process improvement initiatives by providing feedback on existing processes and suggesting enhancements.

Required Skills and Qualifications:

  • Demonstrate exceptional customer service and communication skills.
  • Show high levels of organization and attention to detail.
  • Demonstrate empathy and initiative in your work.
  • Be competent in Microsoft Office applications and willing to learn new systems.

About Our Company:

We are a leading private health insurer changing the way Australians see private health insurance.

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