Senior Operations Manager

1 week ago

Lithgow, New South Wales, Australia beBeeLeadership Full time $120,000 - $180,000
Job Overview

The position of Head of Service Delivery is a pivotal role within our organisation, overseeing the end-to-end service delivery function to ensure high-quality, timely, and cost-effective outcomes. This includes leading and managing a multi-functional team comprising Care Centres (Branches), Claims, Corporate Sales, and the Contact Centre.

Responsibilities
  • Develop and implement strategic service delivery frameworks aligned with organisational goals.
  • Continuously improve service processes and systems to enhance customer experience.
  • Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
  • Collaborate with cross-functional teams to resolve escalations and improve service outcomes.
  • Develop sales strategies to achieve revenue and growth targets.
  • Lead and mentor the sales team, fostering a culture of performance and accountability.
  • Identify new business opportunities and market segments.
  • Oversee key account management and client engagement strategies.
  • Monitor sales performance metrics and provide regular reporting to executive leadership.
Required Skills & Qualifications
  • Tertiary qualifications in Business, Management or 7 years equivalent experience and industry training.
  • Bachelor's degree in business, management, or a relevant certification in sales leadership are advantageous.
  • Strong strategic planning, operational analysis, and customer service orientation.
  • Expertise in change management and team integration.
  • Excellent communication and leadership coaching capabilities.
Benefits
  • Flexible working available.
  • 5 weeks annual leave + 17.5% leave loading.
  • 30% staff discount on health insurance.
  • 6 month paid parental leave.
About Our Organisation

We're a leading not-for-profit private health insurer with a mission to change the way Australians see private health insurance. We've grown significantly over the years and have established ourselves as one of the fastest-growing health insurers in the country.

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