Warranty Officer

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._

**About the role**

WesTrac is currently looking for a detail orientated Warranty Officer to join our Warranty Team. This position is based at either of our Casula or Tomago Branches working Monday to Friday.

Reporting to the Warranty Manager, this role is responsible for the timely and accurate processing of warranty and service letter claims, ensuring the maximum recovery of costs from Caterpillar.

**Key Responsibilities**
- Creating, receiving and registering warranty documents for new machines, used machines, work tools and engines
- Assisting in developing process improvements to automate business processes within the warranty department
- Assist internal departments with warranty relating invoicing
- Actioning all queries through internal warranty helpdesk
- Processing transfer of ownership and management of fuel edge rebates

**Skills & Experience**
- Previous experience in processing warranty claims
- Demonstrated ability to learn new systems
- Well-developed administrative skills with strong attention to detail
- Excellent interpersonal, written and verbal communication skills with the ability to be assertive in necessary situations
- Developed analytical and problem-solving ability
- Ability to work successfully within a team and autonomously
- Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities
- Intermediate computer literacy skills (MS Office Suite)

**Benefits**
- Competitive remuneration
- Job security and serious potential for advancement
- Refer a friend program - work alongside your mates and receive up to $3000
- Annual Remuneration and performance review
- Free onsite yoga & bootcamp + onsite Cafe
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave
- On-boarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and reference Job No 883832.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._