Customer Support Officer

20 hours ago

West Perth, Australia TSA Group Full time

Company Description

TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia.

As part of the Telstra brand, you will engage with customers to build rapport, and provide solutions for Telstra Business NBN and mobile faults.

**TSA Perks**:

- 5 weeks of full paid training
- Choose to work a 9 day fortnight *
- Hybrid working model; work from home 2 x per week *
- Gain a Cert III in Business, fully paid, completed during work hours
- Monthly commission structure; based on call metrics & customer experience
- Attractive penalty rates
- Internal career progression and ongoing development
- Daily cash prizes, holidays, tech and team VIP events
- Discounts at local cafes and wide range of businesses
- _Accessible post 3 months (learning & probation period)_

**You describe yourself as** - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed, must be familiar with navigating multiple computer systems.

**What will a normal day look like?**

You will engage customers, build rapport and provide outstanding customer service solutions.You will also be required to:

- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls from Telstra Business customers
- Confidently handle technology faults, complaints and trouble-shooting issues

**About you;**

**You can commit to full time hours and work a 5 day week, Monday - Sunday between the hours 6am - 9pm (7.6 hour shifts).**

Roster will rotate on a weekly basis, weekend shifts will be work from home.

**Additional information**

**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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