Customer Support Officer

3 days ago

West Perth, Australia TSA Group Full time

Company Description

Is customer service and helping Aussie business’ is your forte?

If your answer is yes, read below for your next step in your career

TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia.

Your role will start within our West Perth office, where you will be trained by our experienced team, who will teach you everything you need to know You will be upskilled in multiple systems, communication techniques and other learning materials to conduct your role confidently.

From there, you will commence answering inbound calls from small business owners where you will diagnose, fix and remediate customers NBN/Mobile phone faults.

**Job Description**:
Our operating hours are 4am-9pm Monday - Sunday, with Rostered hours open to flexibility

**Why work with us?**
- A competitive salary package of $50k + Superannuation + Monthly Incentives + Penalty rates
- Work a hybrid model (mix of wfh and in office) and/or a 9-day fortnight after 3 months in the role - the choice is yours
- Earn attractive penalty rates and a monthly commission structure; based on call metrics & customer experience
- Join a company that promotes from within
- A vibrant and rewarding recognition program - We love to celebrate our people

**So, who are you?**
- You have a high level of energy, resilience and a great sense of humor
- A team player with a drive to succeed
- You handle customer enquiries confidently whilst building rapport
- You can identify business opportunities from potential customers, and you seek to understand their needs and provide tailor-made solutions
- Technically savvy, with the ability to navigate multiple systems at once
- Overall, a great attitude and motivation to achieve

We want you to love what you do - and where you do it Our team is growing, and we are looking for our next TSA Legend

**What will the roster look like?**

**Full-time hours and work a 5 day week, Monday - Sunday between the hours 4am - 9pm (7.6 hour shifts).**

Roster will rotate on a weekly basis, weekend shifts will be work from home.

We want you to love what you do - and where you do it Our team is growing, and we are looking for our next TSA Legend

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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