IT Data Analytics

**Overview**

As a Reporting Analyst, you will be working within the IT Service Management Reporting capability to provide expertise in reporting analytics across all of Link Groups IT Services.

Working closely with our reporting lead to manage business requirements, for the creation of any / all reports both ad hoc and scheduled.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Identifying and recommending new ways to streamline business processes based on the current operating model
- Continue to enhance our reporting platforms, utilising the latest technologies in Microsoft Azure Cloud Services and PowerBi

Operational Management
- Manage the Monthly Client reporting process and outputs
- Management of a SQL database which stores key operational data on IT performance predominately from ServiceNow and various other IT system.
- Develop reports from central the SQL database utilising data visualisation tools.
- Interrogate data through the usage of queries.
- Interrogate system performance utilising ‘SPLUNK’ reporting tools.
- Produce client and executive ready reports.
- Establish and manage data repositories and collection systems that optimize reporting efficiency and data quality.
- Identify, analyse, and interpret trends or patterns relating to key performance indicators in complex data sets.
- Build automation routines to allow access to information in a timely manner, while reducing manual efforts on repeatable tasks

People Leadership
- Co-ordinating operational initiatives to identify requirements with key stakeholders and implement accordingly

Governance & Risk
- Produce & coordinate audit reporting tasks for applicable capabilities

**Experience & Personal Attributes**
- Worked in cross functional environments and able to achieve outcomes across matrixed reporting lines
- 3+ years’ experience in a Data Analytics and/or a Reporting role in an IT Operational environment
- Demonstrated understanding of the design, development of reports and dashboards.
- Strong skills and experience with SQL, Tableau, Microsoft Excel, PowerBI, SSIS/SSRS, and related analytics & reporting tools
- Exposure to ServiceNow, ITIL and Service Management would be desirable
- Strong collaborative and co-ordination skillset, a real team player
- Exceptional investigative and analytical skills

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.