Service Coordinator

6 days ago

East Brisbane, Australia Sure Power Full time

**Sure Power - The Leaders in Critical Power Systems**
- Do you desire to be a part of something bigger?
- Are you looking for career growth with Australia’s leading sales and service provider?
- Are you prepared for a unique challenge?

**This is Sure Power**

Sure Power is **Australia’s leading independent UPS sales, service & installation provider**. Since 1994 we have **installed & serviced UPS systems** for businesses & organisations that rely on us to provide **reliable and customised solutions**. Our business supports various sectors across Australia, including **data centres**, **infrastructure**, **telecommunications**, **healthcare**, **education**, and more. We are proud of our reputation for **providing exceptional service** and our **ability to meet our customers' requirements.**

**Who We Are**

As a Queensland-owned and operated company with offices along the east coast of Australia, we have a **rapidly growing** & **dynamic team** consisting of administrators, schedulers, technicians, and sales managers.

We are looking for a **highly-motivated Service Coordinator** to join our growing team in East Brisbane. In this role, you will take charge of scheduling our technicians. Ideally, you will be reactive with great attention to detail. Additionally, **you will represent the Sure Power team with professionalism**, build relationships with our customers, **promote Sure Power’s offerings**, and **achieve a high level of customer satisfaction**.

**Why Join Us?**
- People-focused values
- Fast-paced, yet fun & casual environment

**The Role**

We are looking for a **meticulous**, **detail-oriented** **Service Coordinator** to assist our **East Brisbane office**. This role will see you working in our East Brisbane office where you’ll be in charge of **liaising with customers**, **scheduling jobs**, following up with technicians throughout the day and **ensuring work is completed**. Additionally, **you will represent the Sure Power team with professionalism**, build meaningful relationships with our customers, **promote Sure Power’s offerings**, and ultimately **achieve a high level of customer satisfaction**.

**What Is Required;**
- Scheduling technicians on a daily basis.
- Keeping track of current & upcoming jobs.
- Monitoring services being provided and staying up to date with daily activities.
- Swiftly respond and resolve any issues that may arise.
- Ensuring technician reports are completed and uploaded to SimPro.
- Assessing the service needs of the customer and providing the appropriate solution.
- Following up with customers regularly to assess and ensure their satisfaction.
- Proficient use of SimPro & Microsoft 365 is beneficial, however, training can be provided

**What’s On Offer**

**Salary**: From $54,999.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: One location

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