Quality Engineering Manager

First Things First - What We Can Offer You
- Ground-breaking parental leave program
- Up to 4 weeks' annual "Work from Anywhere" benefit
- Second-to-none product training
- Opportunities for growth, development and career progression
- Fun team camaraderie and events
- Paid volunteer leave days
- Public holiday exchange
- And a range of other fantastic benefits

The Job

We are seeking a highly experienced and strategic Quality Engineering Manager to lead and oversee quality assurance and testing efforts across our engineering squads. This pivotal role will drive the development and execution of a comprehensive quality strategy, ensuring seamless integration of manual and automated testing, and fostering a culture of quality excellence. You will be responsible for managing a distributed team of outsourced QA professionals in India and the Philippines, working closely with product, engineering, and operations teams to deliver SaaS solutions that meet the highest standards of performance, reliability, and user satisfaction.

What You’ll Do

Strategic Leadership- Develop and implement the overall quality engineering strategy, aligning with the company’s goals and product roadmap.- Define standards for manual and automated testing, ensuring scalability, consistency, and reliability across squads.- Drive a shift-left testing approach, integrating quality practices early in the development lifecycle.

Team Management and Mentorship- Lead, mentor, and inspire a team of QA professionals.- Promote collaboration between QA, developers, and product managers to enhance team effectiveness.

Automation Oversight- Define the strategy for test automation, including tool selection, framework design, and implementation guidelines.- Collaborate with engineers to integrate automated tests into CI/CD pipelines and track coverage metrics.- Ensure automation efforts focus on high-value test cases that optimise efficiency and reduce manual workload.

Operational Excellence- Establish and monitor key performance indicators (KPIs) for quality, including defect rates, test coverage, and release readiness.- Conduct root cause analyses for critical issues, ensuring lessons learned are incorporated into future processes.- Advocate for and implement processes that enhance the overall software delivery pipeline, such as continuous testing and monitoring.

Collaboration and Stakeholder Management- Act as the primary point of contact for quality-related topics across the organization.- Work with product and engineering teams to align quality objectives with product goals and timelines.- Foster collaboration across squads, ensuring consistency in quality efforts across distributed teams.

What You’ll Bring- Extensive experience in QA, and proven experience in a leadership role managing globally distributed teams.- Strong experience with manual and automated testing frameworks and strategies.- Expertise in automation tools like Selenium, Playwright and preferable Cypress, or similar, and integrating automated tests into CI/CD pipelines.- Knowledge of performance, reliability, and security testing, with a focus on scalable SaaS platforms.- Proven success in managing QA teams in India and the Philippines (ideal), building collaborative and productive relationships.- Experience leading cross-functional collaboration with engineering, product, and operations teams in a fast-paced environment.

Core values required of all Simpro, AroFlo, BigChange & Clockshark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & Clockshark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

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to learn more about us and our values.
- _Please note, no agencies will be accepted in the recruitment of this role._

Welcome
- Welcome to Simpro Together with AroFlo, BigChange and Clockshark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together

About Us
- Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field se