Team Manager Euc Devices

**Team Manager EUC Devices**
**(**
**Job Number**:
**2300010J**
**)**

**Description**

**About the role**
- The dynamic Team Manager EUC Devices role oversees workload and outcomes, driving efficient planning, implementation, control, review, and audit of desktop and software configurations, security and licensing. By providing expert advice and handling escalations, the manager ensures seamless collaboration with stakeholders in security, governance, licensing, and engineering.
- Develop and execute stakeholder engagement/communication plans, including complaint handling, issue resolution, and information dissemination.
- Utilize customer and stakeholder feedback to assess the effectiveness of stakeholder management.
- Prioritize areas for quality and/or environmental improvement based on business strategy, objectives, audits, and input from colleagues.
- Plan and implement corrective actions for software deployments and OS configurations to enhance desktop system quality and security.
- Identify system deficiencies and provide trusted advisory recommendations for effective solutions.

**About you**
- Proven ability to establish and maintain effective business relationships.
- Influential and skilled communicator, adept at negotiation
- Strong analytical skills for understanding business needs and translating them into technical services.
- Committed to delivering exceptional customer service; efficient time management.
- Exemplifies leadership by influencing, developing, and motivating team members, fostering positive behaviour change.
- Deep understanding of business complexity and technology interdependencies
- Quick adaptation to new technologies and evolving business requirements
- Collaborative approach with technical staff and quality engineers for effective resolutions
- Extensive expertise in desktop software and hardware, enabling informed decisions on security and cost implications.

**Why join RACQ?**
- It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**
- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 100,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Edward Street/Eight Mile Plains