Vps2 Customer Experience Officer

2 weeks ago

Ballarat, Australia Chandler Macleod Full time

Chandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria.

**The Opportunity**:
Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am - 5.00pm, Monday to Friday

Applicants must be prepared to work ongoing rotating shifts between the hours of 8.00am and 8.00pm

Expected hourly pay rate: $35+ mandatory superannuation

**Position Duties**:

- Perform document verification and identity verification on behalf of customers using our Offline Verification services
- Perform data entry with a high level of accuracy and attention to detail.
- Ensure that the digital support needs of Service Victoria customers and other key stakeholders are met in a timely, effective and efficient manner.
- Triage, catalogue and follow the support escalation process through to third party providers and other internal Service Victoria teams where necessary.
- Suggest continuous improvement of our virtual assistant content based on experience from customer interactions.
- Contribute to building and maintenance of our knowledge base and training materials.
- Other ad-hoc tasks as required

Preferred applicants will be asked to provide evidence of their qualifications.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa.

Successful applicants will be required to provide proof of identity and submit a national police records check.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

**Pre-employment misconduct screening requirements**

If this sounds like the perfect opportunity for you, click the APPLY NOW button now

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